Recent content by spag23

With the pressure now off, perhaps the OP might want to submit a formal complaint about the staff's conduct. It's not vindictiveness, but it might just prevent further misconduct. (Beware that pig flying past :))

Apologies for my unfamiliarity with accounting terminology and principles. I was measuring the value from the perspective of the cardholder (whether legitimate or transferee/finder). To any of these, the value of a ticket that takes you all over London plus twenty-hundred miles into the Home...

It's not "very high value indeed" compared to National Rail Annual Season Tickets into Zones 1-6, which give the same "free" TfL travel as a Nominee Pass, but can be two or three times the price. I never forgot my season ticket photocard, and had to show it to an inspector only twice in 10,000+...

Yes. You could perhaps have just lurked around the platform till the next train arrived. But if the RPI saw you doing this, you could still have got caught. And pointless, since you could have achieved the same result by actually catching that next train (having bought the ticket before boarding...

In what other sphere of activity can someone confess to multiple crimes worth £15,000 and not even taken to Court? This makes the threatened prosecutions for once forgetting your photocard look even more ridiculous.

As so often on these drafts, the wordiness of this makes it reek of AI assistance. Please use your own words.

But not valid if purchased during a journey you are already on? ie it's clear evidence of having boarded without a ticket.

You are not allowed a Refund for a train that has been merely delayed. The graduated DelayRepay process should be used for this.

NRCoT 38.2 is actually quite lenient about forgotten photocards. I can't see any indication in there that this scenario represents "possession of an invalid ticket", warranting its confiscation on the spot, let alone the launching of a prosecution. Instead it envisages paying a fare or PF which...

Good result. But get your son to make sure it doesn't happen again in the next 12 months. It's a once-per-year concession. Also make sure he's noted the expiry date somewhere where it will reliably alert him before the renewal date. Issues with expired Railcards make up a large chunk of the...

Perhaps because that was the only ticket for that train that - with this tight timeline - Trainline would allow the purchase of? But the tight timeline was of course purely down to the OP's failure to buy the ticket in time; less than three minutes before departure is not enough.

It sounds like the two tickets being under the same booking reference was the cause of their mistaken rejection. As jfollows implies, sloppy. I suspect that if a passenger made an admin error like that in their ticket purchase, they'd be facing a £100 penalty.

Welcome to the forum. Are you sure the announcement was for a "refund", rather than saying you were eligible for Delay Compensation? The latter is the proper mechanism in this situation, and although it could be 100% of the fare, it's not a Refund. And you shouldn't have applied for one, leaving...

Did the PFN take account of your reply? Or did they cross in the post? If you are uncertain, ask them to clarify.

Taken in the context of the rest of that document, the authority to withdraw the travel benefit and demand the return of the card seems vested solely in TfL management, following their careful consideration of documented incident(s) of abuse, repeated losses or lapse of eligibility. IANAL, but I...