Recent content by Skymonster

This… For some large businesses, failing to deliver a service to its customers could cause significant reputational and financial damage. But for Cross Country? Its reputation is already in the gutter due to overcrowding, cancellations, and strikes. It’ll have to refund some customers because...

No idea as I never had a ride on it when it was a Hopper. However my impression was that it seemed the same inside as 4537-4551.

ex-Hopper 4543 now in Arriva blue colours and running local services in Derby - presume the others wil get similar treatment?

Indeed. No, the customer’s contract is with SWR. SWR sub-contracted part of the journey to Hovertravel. It is SWR’s failing if it did not tell the customer that they needed to independently make reservations with Hovertravel. How can Hovertravel have any liability? In the absence of linked...

This is a bit off-topic for Hovertravel, but in my experiences with IOMSPC recently it has wanted to see a copy of the CCST Rail & Sail ticket before it will confirm reservations. IOMSPC also usually wants an email address, contact number and the full name and DOB of travellers. I tend to...

I’ve never experienced that. Maybe, if there is occasionally some animosity towards rail ticket holders, it is founded in those travellers who arrive at the terminal without a reservation, don’t get on the flight they expect to use because its full, and then get shouty - when at the core of such...

Is there any reason why tickets to Douglas route Isle of Man SPC aren‘t available to retail then? That would save me a trip to a ticket office so I’d definitely buy through BRFares, and I always have to make the IOMSPC reservations myself separately anyway. Might even save the faff of having to...

If you believe that the railway serves a social benefit, changing the terms and conditions of railcards such that some holders have to pay more is also problematic. In the real world, I suspect that at least some of those advocating changes to railcards which would disadvantage some holders are...

Most volunteers are committed to their causes, but are not committed in the same way as people who rely on what they do to earn money and pay their bills. It means volunteers have a greater propensity to cancel their duties at short notice if something else comes up. NYMR is used by visitors as...

I expect people to research restaurants. There’s no point in people going for a pizza at one place, then moaning that the same quality pizza was available down the road at a cheaper price but they weren’t aware of it. They should have done their research first. I certainly wouldn’t expect the...

Maybe not in this topic, but certainly on the forum recently there has been sentiment to the effect that Senior Railcard holders - especially those aged between 60 and national retirement age - are either still in employment and thus can afford to pay / should pay the full [peak] fare, or have...

I sincerely hope that’s the case - as it seems there are quite a few people on this forum who have it in for the Senior Railcard. I may well be an edge-case but changes to the terms and conditions associated with the Senior Railcard would impact my travel habits and some of the things I now...

Indeed, in my own experiences the H1 is hardly full of rail passengers. I suspect the majority of rail passengers using Hovertravel are doing it for novelty value. Even if is just wanting to go to the Isle of Wight, the rail retail systems [I use] usually offer the Wightlink cat by default /...

Sorry, I don’t have much sympathy with you. I’ve done the trip plenty of times and I’ve never had a problem - because I did a little bit of checking first. Hovertravel’s website explains how the process works, and I’m sure that had you followed the advice Hovertravel would have told you the...

I’m really unsure about the logic of charging members who live further away higher fees. I guess the expectation may be that locals will visit more frequently and thus [hopefully] spend more often on food and beverages, and in the shops, which will make up the difference. However, would-be...