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Hey Snowghty,
I have also just had this problem and had the exact same story as you.
It happened to me on the 30th of September 2016.
I was wondering if you have had any further messages from the train company?
Thanks
Calum
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.