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Recent content by robbeech

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    Independently run ticket offices at railway stations.

    I seem to recall Mansfield was at one point but not sure if it still is or whether EMR run it now.
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    I had to crawl on my hands and knees to get off train, says disabled woman

    If they were to implement a stop short and then draw forwards would you even need to be contacted? Would you expect to be contacted? Would you benefit from being contacted? Would you have actually preferred to have been contacted earlier so you could have put them into a different platform (i...
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    Anytime Sheffield to Abergavenny via Manchester Airport

    Because they are not focussed on this. Their entire job is based around extracting money from people so they shift their focus to doing so wherever possible. The mindset is “if I can see it’s valid and the machine says absolutely ok then all is good but if I don’t know or the machine suggests I...
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    I had to crawl on my hands and knees to get off train, says disabled woman

    Indeed. Lots of “should” there, and I agree. They should. But they haven’t on this occasion and many more besides. 1791466452 I’ve deliberately avoided discussion on that part, it’s very easy for this to have been misunderstood in the heat of the moment. From something as simple as being told...
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    I had to crawl on my hands and knees to get off train, says disabled woman

    It’s the way it has always been, which is filled with irony itself as much of what runs and happens on the railway does so because it’s the way it has always been. I’m certainly not comfortable grouping the whole railway together with this sort of behaviour and absolute display of incompetence...
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    I had to crawl on my hands and knees to get off train, says disabled woman

    Playing them at their own game really, passengers are guilty by default in all disputes. More likely the guard. But then, the railway family is a tight community isn’t it many of which will fight to the death. Because the top and bottom of it is, they don’t really know what they’re doing...
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    I had to crawl on my hands and knees to get off train, says disabled woman

    You are saying it’s not true as you say they won’t make that mistake. Yes I believe that is the scenario I mentioned, a 5 car in reverse on p5 is it? In my recent travels (none of which has been on GWR for completeness) I’ve witnessed wheelchair users be assisted into a train and then nobody...
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    I had to crawl on my hands and knees to get off train, says disabled woman

    A lot of this seems somewhat baffling to me. My job within the entertainment industry sees me dealing with operations on a day to day basis. Whilst i have next to no experience when it comes to procedure on the railway i do feel i have a decent grasp of how things should be able to work and if...
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    Notepad people

    Everyone is different, I know people that will have every carriage number written or recorded somehow, and the number of miles and chains travelled in a particular coach on a particular train / number of miles behind a particular loco, some that will just note down unit numbers, some that will...
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    PFN not issued on the spot

    I’m suggesting they wouldn’t offer it unless they were made to. This isn’t just a railway thing at all, what is essentially private cctv and similar footage is used for the benefit of the owners of the infrastructure. Nobody is going to offer it if it shows them in a bad light.
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    PFN not issued on the spot

    Either way it’s unlikely relevant as all this footage is only to be used to benefit the railway (unless requested by the police or by the courts) so if the footage does exist and shows the railway to be in the wrong it simply won’t be made available.
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    Is this typical behaviour of Northern with delay repay claims?

    From experience that could just as easily have been the other way around. It’s diabolical automated systems and staff with barely any knowledge that are too frightened to overrule the automated systems so make it up. It’s industry wide, it’s getting worse and it’s affecting the value of rail...
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    Avanti repeatedly delaying Delay Repay claim

    It’s becoming increasingly common to see operators trying it on it seems. After an initial incompetence rejection they seek to double down on refusing to accept the pathetic automated systems could get it wrong. I’ve had claims where they’ve asked for Google timeline data and time stamp photos...
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    LNER ‘false’ arrival times to avoid Delay Repay?

    And no assistance if it’s the last train of the day, annoying as some of those last train of the day journey times can mean setting off home an hour earlier if you don’t want to take the risk. There’s a few instances where a Lincoln Leeds / Huddersfield (might be a Sunday I can’t remember)...
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    EMR weird stopping patterns

    I used that one a few times, starting further up the line and deciding where to change and wait for it. I also used the Liverpool to Worksop train* in the late afternoon. It technically wasn’t booked as that but as the service divided at Nottingham one half continued to Norwich and the other...

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