Recent content by Rileym99

Thanks to all for all the advice and suggestions. I did receive a further reply from Thameslink declining to give a refund, and suggesting that I contact Transport Focus. So that is what I have done. I will post an update when I hear back.

Thanks for the replies so far. My wife is adamant that she took their advice and took the 14:52 train, paying the £61.90 fare. So it's a question of her word versus the word of the person that sold them the ticket. I believe she should not have had to pay the excess, since she was acting...

Hello, On 23 april 2015 my wife purchased a ticket from Baldock to Coventry for the 14:52 service departing on 24 april, coming back 26 april. She asked the ticket seller for advice on which train to catch to arrive by about 17:00 and was recommended to purchase an off-peak ticket for £61.90...