Recent content by Rangdo

Just an update that my mum went back to the station this morning and the fax had arrived and she has got her tickets. Coincidently the time on the fax was shortly after she spoke to the manager last night. So the moral of the story is when you first call ask to speak to someone who can use a fax...

Thanks for the advice, I'll pass it on. I find their attitudes bemusing. I thought they'd be doing everything possible to sort it out in time for her journey but they've given no indication that they care at all. Their attitude seems to be that they've tried to send a couple of faxes so beyond...

They were advanced single tickets bought about 2 months ago. Didn't arrive after a couple of weeks which was when she rang and was told to go to the station 24 hours before. Unfortunately 24 hours is then too late to resolve it when it goes wrong. She's understandably reluctant to fork out...

I'm looking for some ticket/travel advice for a journey tomorrow. My mum bought some tickets online with First Great Western and arranged for them to be delivered to her home which she has done many times before with no problem. Unfortunately this time the tickets never arrived. She phoned...