Recent content by rameses3

I had an issue with a booking this week. I contacted CS via Twitter and was answered/dealt with within an hour. Not saying anyone should have to Tweet but it might be a quicker option if email is a 2-3 day response time.

How long has this been in place? I was looking to book some flexi berths in the near future.....

Yep, just missed out on the Golden Hour by two minutes. Oh well, only half fare refund then....

I am in the lounge car on the way to Fort William as I type this. Although the menu has changed and the prices have gone up its still the same old sleeper :)

That would explain it, although I always wondered why they didn't have more berths/carriages considering the demand for the line.

Strangely, I managed to book a standard berth in a 3rd sleeper carriage to Fort William for May this year having previously booked out the first two sleeper carriages. Are they able to add an extra sleeper carriage to the Fort William portion?

Thanks everyone for your help in this matter. I phoned up Scotrail again last night in order to try the refund by Rail Voucher route. I spoke to a very nice lady called Teri who works in customer relations. She said that she would put in a written request to her senior managers/head office...

Thanks for the link yorkie That's what I thought NeilWatson, but when I asked them that yesterday they said no. Even when I explained the situation.

Hi guys (and gals) Thought I would join and post on here regarding the Sleeper Flexipass as it may affect other people. I have a Flexipass which I was hoping to use throughout this year for trips between London and Scotland. Two weeks ago I tried to book some berths with Serco for the...