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Just explain in detail why you are doing what you are doing and the reasons why.
Prepare for follow up questions like what important skills are needed for the role of csa
When doing the role play make sure you scan the room before you start, focus on completing the task and focus on giving great customer service.
When doing the SBI explain in detail why you done something and the reason you are doing it in detail, prioritise the tasks in this order:
health &...
Anyone know what options I have if I fail the peripheral vision test for the TFL CSA2 grade. Passed everything else perfectly including the normal eye test.
Drinking it not allowed in any train station.
the main issue with drunk passengers is health and safety issue like falling down the escalators or onto the tracks
Lizzy line is a TFL concession so we are trained to the same level.
If you really want to work as a CSA you can apply to work on the Lizzy line
https://jobs.mtrel.co.uk/jobs/vacancy/find/results/
They should have vacancies very soon as a huge amount of staff are joining LU
Still need to book mine, I work on the Lizzy line and all my co-workers have failed the charity workers and e-scooter sbi’s
1718650977
Best way to deal with this scenario is to ensure she gets her bag back.
Ask her what train, direction and where on the train she was sitting.
What was in the...
@rubel h
I just done the written test a few weeks ago. It’s very easy.
Stage 1a is circling the mistakes
Stage 1b is rewriting the underlined paragraph with corrections.
Stage 2 is 10 questions about the tube map and timetable. Familiarise yourself with how to read the time table and how to...
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