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Billr - can you tell me how you ended up exporting/saving your Pro custom templates for use with MS? When I create a custom template in Pro, it saves them with a .sft2 extension (and a little different folder path) that doesn't appear to be compatible with MS. I downloaded the Pro Trial to see...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.