Recent content by Phoenix68

I think I have already explained all of this previously, there is one stop from Ty-Glas to Queen Street and no conductor came around, no conductor came around on the second train either. I was told by the train-driver when I met my daughter off the train that there was no conductor working on...

I am the OP and I am definitely going to be complaining to Arriva and also to TIL (my daughter suffers with severe depression+that's why I'm doing it on her behalf) I rung customer services at Arriva but I didn't get a satisfactory reply, they just said that they employ TIL but as they are an...

I am the OP and I am happy to say that my daughter has received a letter from TIL and they have closed the case. Thank you to Yorkie for your help:D

To Yorkie I have just sent you a draft of the letter via PM...Thank you for looking at it.

I am the OP and even though I really appreciate all the comments I'm still very confused as to what should be said in the letter to TIL. I'd like to explain again that when my daughter caught the train from Ty-Glas there is no ticket office or TVM there, and is unstaffed. To purchase a ticket at...

Really appreciate everyone's replies. My daughter doesn't buy a weekly ticket as she works on a Sunday and there are no trains running from Cardiff to Ty-Glas on Sundays so she has to rely on a lift+also her boyfriend often takes her a few times during the week, sometimes she needs a return but...

Thanks for all of your replies, she wouldn't dream of deliberately not paying, she has taken this journey many times since starting her job end of July and have always bought the ticket on the train and she said she always pays from Ty-Glas even when the conductor doesn't approach until she's...

And she's gone everywhere on Ty-Glas station checking for any ticket machines or signs, she has taken photos also, but it is a small halt and there is definitely no where to buy a ticket on that station --- old post above --- --- new post below --- If anyone can give any tips as to what to put...

That's what I thought as it clearly states "if there are no facilities to buy a ticket at the station where you begin your journey" and in the letter she received it says you were spoken to by revenue staff in connection with a journey between Ty-Glas and Ystrad Rhondda. The letter doesn't...

On this particular day the train from Ty-Glas arrived at Cardiff a few minutes late so she said there was about 2-3 minutes before her other train arrived, if the trains run on time there is about a 7-8 minute wait. I'm trying to help her get a letter together but theres not much she can say...

Hello everyone, my daughter was approached on board a train by 2 revenue officers while she was coming home from work and has since been sent a letter offering her the chance to give her version of events. The journey involved is from Ystrad Rhondda to Ty-Glas and Arriva train wales run this...