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We have been lurking on this thread ever since the issues started last year.
The validity is clear and crystal clear on a public website (nationalrail.co.uk). There is a simple reason for the continuing problems.
BNM found a perfectly valid (dare we say it) loophole and the railway does...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.