Recent content by Paddy17

No it had not actually been purchased. The guy behind the excess fares desk told me the solution was to simply pay a return fare from Penge West. I agreed and he was in the process of issuing it to me when the RPI then stepped in, stopped it being issued and demanded that I leave the excess...

Well, I am very pleased to say that this has now been resolved by London Travelwatch. They spoke with the Govia Thameslink prosecutions department and have managed to persuade them to drop everything and I won't have to pay a penny! London Travelwatch managed to sort this all out in less than...

Yep, well Govia's 1st letter said they were considering prosecution and requested that I give my version of events. I responded and told them everything and gave them a copy of my season ticket etc. Govia then sent me a second letter saying that nothing that I have said makes any difference...

Thanks for all of your replies and help so far. An update: I contacted Transport Focus and explained the situation. They referred me on to London Travelwatch. I spoke to a nice lady there and she was not impressed with the way I was being treated by Govia said it was something that they would...

Ok, I have spent most of the morning trying to get in contact with the Govia Thameslink Railway prosecutions department to discuss this matter with them direct. There is no telephone number on the letter which they sent to me nor any telephone number anywhere on the website to get in contact...

Just a little update on this for those that are interested. I went along to London Bridge ticket desk today and presented myself with my season ticket along with the MG11 and explained what had happened. They told me there was nothing they could do about it there; they couldn't, for example...

No I have not, but I am presently still within the 14 days, so could do this. It only happened on the 04th so my 14 days does not expire until the 18th of November. I telephoned Govia Thameslink Customer service on the day that it all happened (04th November) and they told me that I could not...

I did not buy a return ticket home as I had a social engagement that evening, which finished quite late and so I got a taxi back home. As regards the penalty fare, this was not even offered to me by the RPI when he stepped in. He went straight to the MG11. I repeatedly asked him to deal with...

Guys, many thanks for the replies so far. Very helpful and much appreciated! I have a few questions having pondered this overnight: So, if I sent them £4.25 and tell them to whistle for their £250 in costs and referring to their own guidelines and potential complaint to the Department of...

Yes, the station is manned but there are no paper ticket barriers and so I did not realise I did not have a ticket and so unsurprisingly I did not purchase a ticket at Penge West. I may technically have been caught by some bye law, but it is the way in which it has been dealt with; the...

My home station where I boarded is Penge West. I got on an 08:47 London overground train, travelled as far as New Cross gate and then changed there and got a Southern overland train one stop in to London Bridge. Have checked and Penge West is actually Zone 4, so my mistake in saying it was...

The RPI quickly flashed a badge at me, that was it. He did not inform me that he was an RPI or explain why he was getting involved. He demanded that I leave the Excess Fares queue and be dealt with by him. I told him I did not want to do this and was happy to pay the return fare as had been...

Just to confirm, enclosed with my initial letter of response to Govia Thameslink were clear colour copies of photos of both my yearly season ticket and my photocard ID, so they know I am definitely the holder of a valid yearly season ticket for that journey. In addition this is the first...

In a nutshell: I am the holder of a yearly season ticket which entitles me to travel between my home station in Zone 5 to London Bridge. I use overland trains only for my commute and I paid around £1,300 for that ticket. It expires in March 2016. It is one of the old paper tickets which I need...