Recent content by northernman

Good evening, we are indeed trialling this format of ticket, and happy to receive feedback on this forum as always. The accreditation pilot runs on 10 machines until mid March then we roll out to a further 60 machines. A separate but related workstream is underway to reduce ticket size.

Hi, firstly, apologies for the delay in coming back to you, and sorry to hear you have had problems at the TVM at Greenbank and Northwich. We have checked the configuration of those machines, and they are set up to accept Amex. We can also see that Amex transactions have taken place since your...

Hi, I'll take a look, may be a configuration error

Hi we will take a look, may be a fares feed fault, I'll come back to you next week 1694852524 I'm guessing this was at Dore TVM, I suspect the TVM has reverted to " all railcards" instead of "relevant railcards" because we have a test colour scheme, well get it changed back to "relevant...

Thank you!

Hi all, to be clear, I am the responsible manager for TVMs at Northern, and user GB47711 contacted me and that is fine. The important thing for me here is that the TVM works, our customers expect it, and so do I. I am currently investigating the machines in question, and will happily provide...

Dore station is showing Rovers and Rangers 1687856865 Dore TVM is showing rovers and rangers

Hi, thanks for flagging, sorry to hear you are having problems. We will take a look

Hi, oops! I have asked our fares team to raise with the appropriate colleagues to get that changes, its a data feed error clearly.

Yes that is correct

Good afternoon all. We have looked at a TVM on the northbound platform in the past. Unfortunately the method of construction of the platform is thus that we don't believe it would take the weight of a TVM, the platform is on a steep embankment, and would required some form of underfill to take...

Hi, there were a few problems with installing a TVM at that station, which from memory were mainly about right of access from an adjacent field for comms and power, always happy to revisit this o 1681378749 We are looking at live caption subtitles as a next phase delivery

Really helpful thank you! I can get the machine checked out for volume.

It "i" feature will display a QR code which when scanned will hand off to the appropriate page in the National Rail Enquiries website for further details, a map etc. If you find one that doesn't do that, let me know on here

Hi all, thanks for your feedback. We have a commitment from the DfT under our service agreement to trial a video assist feature. With TVMs at over 300 unstaffed locations, it potentially provides opportunity for customers to talk to someone if they need help. We have been testing it...