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HS1 stations also don't have them. Unsure about Ashford International though, as that was built by BR, not part of the channel tunnel rail link project.
If you're spending money at smaller stations to 'increase signage and staffing to increase accessibility', you might as well spend that money making larger stations less intimidating to change at, although I'm not really sure thats an issue? Surely people would rather change at larger stations...
Wow, they've made a real mess of that. Rail Alphabet 2 used as the type on the signs, but the signs designed in the usual Abellio/Rail UK style. Then a completely different sign design for the platform signs using what looks to be NR Brunel for the type, which isn't the font used by TfWM.
In terms of customer service, there's a reason BT moved all of their customer-facing contact centres back to the UK. Although I'd hazard a guess that most users of traditional ticket offices don't use machines because they don't know how to use them or find them confusing, so I suppose a...
I can see the regionalised/sectorised brands from franchises staying. People like to have their area represented, generally, by their TOC. Intercity operators not so much, by nature of their longer area. Like others have said, most recent generic brands are quite good, EMR, GWR, LNER spring to...
I can assure you that the internal logo was not designed at 'great expense by some consultants'. Anyone with any graphic design knowledge can tell you the job looks extremely 'desktop-published' and was probably done on Microsoft word or by the Operator of Last Resort's graphics team in-house...
Well you've still not provided any specific examples of what you're claiming is wrong. While the law may only apply in England, I assume TOCs are free to make their own policy regarding whether masks are required on the entirety of their network or not. For simplicity's sake I think they're...
The issue at the moment is that the focus is on speed - the often quoted 'London to Birmingham 20 minutes faster' line is just a way of summing up how a lot of people see the project. Most rail enthusiasts know that HS2 is actually about capacity, and segregating fast/slow services.
Building on...
Totally agree, the whole brand I’m not a fan of. Particularly the ‘A with a triangle’ device. Also the use of curves on the station signs and literature when the brand is built around angles? Seems inconsistent at best.
I think even the British travelling public can probably discern that coach A would a coach at one end of the train rather than the centre. And that the logo belongs to the TOC, and is not informational signage since it’s rather below eye level.
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