Recent content by Mrcommonsense

All of the above relates to my wife how exactly? That is the exact opposite of what she would do. First comment, maybe not. The above comment, massively insensitive. Sorry, but were you there? How can you say she had no intention of paying? That she decided she wasn't going to pay? I made it...

CCTV? Maybe spend the money and effort chasing/prosecuting the vandals? If the REO was at the departure station they could ensure customers bought tickets before boarding the train, which in an ideal world is what my wife would have bought the ticket there. Seems to me that rationale is based...

Thanks for that. I accept that it is better to bite the bullet at this point based on the info provided. I wasn't suggesting using my arguments against them for TIL to just stonewall those arguments with "you broke the law," which is probably what they will say. I was trying to see whether the...

My wife would have paid for her ticket at the first available opportunity had she been told by the REO that what she was doing wasn't actually allowed, contradicting advise she had previously been given. At the point of the railway officer stopping her, had he told her the rules she would have...

Thank you for that. I am unsure as to why that information wasn't provided to her in the past also. Similarly, I am unsure as to why she was provided with information (that a monthly return ticket purchased from Queen Street) covers the journey from Waun Gron Park in the morning. She was sold...

Not getting into an argument about semantics here, but "it was not practical" is a true statement, it is just a subjective one. I am not trying to imply that saying "it was not practical" was a sufficient excuse though. What I am saying is that, like most other people, my wife has never read...

I am not planning on using these as you say "excuses" to justify anything in any letter to TIL, or asking for leniency. What I was asking was whether procedure had been followed correctly and how to deal with TIL now. My comments about TIL in general are my opinion. I understand they hold all...

Yes the ticket booth is outside the station because of the works being carried out there. Thanks for the advice so far from everyone. The thing that bothers me is the fact there needed to be any "admin costs" at all that would form part of the cost of settling out of court. Or the fact...

@mikeg She paid for the service. She was given information by railway staff that the purchase of a monthly return ticket covers the cost of that journey. She was given that information by numerous staff on numerous occasions. She didn't decide to "not pay for the journey" she decided that...

And the innocent people who have always paid who can no longer use the trains through fear of prosecution over such triviality and negative PR associated with such are just collateral damage in it all........ Seems reasonable...... --- old post above --- --- new post below --- @cuccir, thanks...

@flamingo. All else aside, assume the goal of the revenue sting is to increase fare payments, with a view to increasing revenue overall. What will ATW have achieved in this situation? They would have lost a regular customer who uses and pays for the train every day. They would have lost this...

@island - you are correct, and for that reason the staff at Queen street (as well as on the train) specifically let you through the barriers to purchase the said monthly return ticket. It was on their advice that my wife went through the barriers. The staff on the train and the barriers were...

For the record, she was stopped just a metre from the queue. The enforcement officer didn't say "you are not allowed to buy a ticket later to cover this journey," he didn't tell her to rejoin the queue, it is clear from her immediate response she doesn't realise what she is doing is against the...

I'm not sure of the length of time she queued (other than in her words it was "ages"), but just as an example when she returned to buy that ticket a few hours later (she went back to purchase it on her lunch break rather than on her way home because she was worried about what had happened) the...

@Furlong - yes I'm sure that was put in the letter but as far as I am aware it wasn't put in the statement made at the time (my wife was obviously flustered) @ian959 - I understand what you are saying but surely "intent to not pay" is mitigated by her explanation of the ticket she was to...