Recent content by Michael Scofield

With the odious Tom Clift at the helm, I fear the company may not make it to 2009...

I have learned more from your post David than I have in over 3 months from the Grand Central PR machine. You see, if they explained to passengers about the reasons behind the price increase maybe people like myself would be more sympathetic, to have it announced matter of factly over the...

Thank-You Metroland. A voice of reason amongst the cocky comments. I will contact Passenger Focus for their observations, I just wish someone at GC would have the courtesy to 'grasp the nettle' and keep us in the loop. I have tried emailing for some time but after receiving a relpy to my 3rd...

I have reluctantly had to switch Operator until/if ever GC gets it's act together and improves performance and reliability. I can't even work on the move due to the Wi-Fi being over 2 months delayed, I appreciate now, that this isn't the place to 'sound off' seeing as you are all well...

Yes Dave I have the right target. I'm angry and frustrated that I have had to pay extra money to sit in cold carriages whilst being delayed or having to get off at Retford. I would politely suggest that the gentlemen who work for GC on this forum refrain from any more clever remarks about myself...

Obviously this is a GC 'love in' so maybe I should find a site where I can discuss problems with other disgruntled passengers. I'm glad you find it amusing to have a pop at me but unlike yourselves 'BOSCH' and 'Clag' I pay good money for a poor product. I'm not here to chat about bloody...

Well when I have rung over the last couple of months an older man with a very Northern accent has answered each time. I'm sorry but when I can hear a 'what does he want' or 'tell him I'm not in at the moment' etc comment in the background it sounds like a traditional GC cop-out. In a...

And it's hardly the direct line for the gentlemen in question friend. I have found by ringing that office number before, the nature of the call tends to be interrogated by receptionist (an older gent) before deciding whether the MD or OD are 'in the building'. No updates for well over a...

Ahh I see, my apologies. Do you have a contact number or email for your MD where I can try and get across some of my concerns about how the company is being run? Private Message me if confidentiality is an issue Regards

I understand. I just hope that some of your management either read these message boards or sample the bad vibes of the entire operation in person by travelling on board. I wouldn't hold my breath as it sounds like they have their 'thumb on the pulse'. I hope there are penalty clauses in...

Thank you for your reply. I appreciate the mechanical faults are out of your hands although I would ask whether the company who fitted and kitted out the vehicles are competent or a bit of a 'cowboy organisation'. They must be costing the company thousands in lost revenue not to mention bad will...

Good Morning, I'm new to this but can the chaps who work for Grand Central on here please explain why the service is so 'Jekyll & Hyde' at the moment and who exactly are your 'Big Cheeses' because, to be perfectly honest, they are leaving you, the frontline, up s**t creek with their silence. ---...