Recent content by Meg90

Hi furlong, it was a specific route on time that I booked 3 weeks in advance and yes I agree, the app definitely has it's faults as it was reinstalled on the same device so it should recognise that. I would have preferred paper tickets, I never have any problems with them and the one time I get...

Dear DaveNewcastle and everyone else who has taken the time to respond, thank you for your help and sorry for the slow reply but I've been busy flying the last couple of days. Dave - you're advice has been amazing but I'm a little confused as to what evidence I could present? Obviously I...

Haha do I get some delay repay then Dale? ;-) no worries, I'll be more patient with my posting in future!

I apologise for the duplication of posts, must be the jet lag and I've never used a forum before!

CCTV? That would show me consulting ticket desk staff and then letting me yet through the barriers and then me speaking to the train guard prior to boarding...not sure whether it would be accessible and not sure what other evidence i could give apart from my word against their's! Obviously I...

I was given a little bit of card with 'no ticket: important information with you' and then some details, think I have attached it. And that was it! Before I boarded I gave him a brief summary of what happened including showing him the booking confirmation and error message on the app and he said...

Hi everyone, thanks for your quick responses. Further details are; Cardiff Central to Durham via Birmingham operated by Cross Country. I spoke to the train line after the journey and they advised that because I some issues with my phone and had to restore it, meaning I had to redownload the...

Hello everyone, I am hoping you may be able to advise and help with my predicament... I purchased a train ticket on the TrainLine.com mobile application on my phone which was issued as an e-ticket to the mobile app, which I have never had before. I followed the instructions provided on the...