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Try next time setting the time off travel. Sometimes it then allows you to add your rail card on.
Also with the key card it is mainly used by people who travel during peak hours. Emails have been sent to try and get the super off peak correct ticket price applied
It would be easier to get your ticket to London Thameslink. Instead off just at pancras. It covers you for a few stations. There has been issues with ITSO cards working on zone stations. But try next time London Thameslink instead.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.