Recent content by markbigears

Well to me, the game has changed now, who knows what you are going to get a PF for.

I can this this is going to be a great money spinner for SouthEastern during this period of the Olympics. No extra staff at key points like Gravesend, many getting on, lots of foreigners with either no tickets or the wrong upgrade etc, which overhearing is quite common, its just pot luck if you...

bit of an update, no reply as yet from the Media Relations Dept forward email, but spoke this morning to my OBM in the HS1. Told him what happened yesterday, to which he replied "in our training, we are told to issue tickets to anyone waiting in a queue for more than 5 minutes and that the...

So, we think my chances of victory are zero! Hopefully tomorrow i'll hear something .... I'll post up what happens

Many thanks Mike, I had no idea i could do that. I'll defo look into this, much appreciated.

That's a shame, I honestly wanted to get his "inspector" view on things. Thanks for pointing that out.

no lates here, so I take your point, nothing is perfect. But "generally" coming from the North Kent line to HS1 ... well, admit it...... it isn't the same. And I can't use the line any more than I have, on the first day, I was on it and never looked back.

bb21, thank you for your contibution to my post. Reading beween the lines I take it you are a revenue Inspector? If so, can I ask you, do you ever deal in "grey" areas when dealing with customers without tickets? Sorry to say, but HS1 OBMsare poles apart from the "guards" on the North Kent Line...

I don't know what PACE trained is, but they really are a great bunch. Like I said earlier, I know most of these guys and girls and they are fantastic. Their whole ethos is based on customer service and a top quality experience. Which Is why today I was confused that they are ALL giving the same...

HS1 (this is the high speed network, just for clarification, do not have "guards", they have On-Board-Managers. These guys are trained to an amazing level of customer service that if you have not used this train you will have not encountered before. They will help and advise on any query you...

Just received a response from Media Relations Officer to say they are looking in to it and will get back to me, but were sorry for the situation I encountered this morning. I just want clarification for future travel use!

The machines are usually busy too. I have in the past tried to get my ticket extended, this causes problems as the handheld machines they use on the HS1 try to get me to ask for extra payment, when indeed with a travel card the extra station journey is the same price. I have tried believe me...

Many thanks for your replies. I travel off peak every day, sometimes only 4 days a week so it's cheaper to buy daily. I understand what you guys are saying about I should always buy a ticket before I travel, and indeed i always try to do, but when one side is always closed at this time and the...

Hi guys, first post, wondered if you have any views on this. I have used the high speed HS1 from the very first day of introduction and this is the first time I have encountered this situation. I commute daily starting in the morning at GRAVSEND, but travel back to HIGHAM in the evening...