Recent content by lyesbkz

My experience is that the form field labels, which they insist on including inside the fields instead of alongside them, block you from focussing the field to start typing. So if I click into the field to type, I have to click (or tap) inside the field but not in the obvious place (on the...

Hello. I bought, via the TransPennine Express website, a first class Anytime Day Return this morning from Chesterfield to Sheffield. I was planning to get the 0703 CrossCountry service, which is shown on my itinerary. By the time I got to the station there was significant disruption due to a...

Last week on the Aurora they had "No.13 Shortbread" which seems to be Pullin's. I can't vouch for this being a local operation but it was a change from the usual Walker's. I remember noticing the packaging was in EMR's purple colour, which seems to be different from the Pullin's website which...

Alright, so after the ticket check you're given the fancy disposable placemat shown above if you're deemed to be travelling far enough to qualify for the proper service, otherwise you get a drink and a biscuit. After that it's basically "no placemat, no service" :lol: Today they were saying a...

I think CrossCountry (used to) define a longer journey as 50+ minutes on weekdays and 90+ at weekends and that was the point at which you'd get a free sandwich as well as just the snacks. Though they seem to have removed reference to that now. This probably means you'll get a better selection...

Thanks, that's really helpful. We've just resubmitted the claim via their process but there was nowhere to enter any additional details and the confirmation email has decided he "arrived" at St Pancras at 16:50 again. So I imagine he'll end up having to call them!

Hello, I'm trying to help my Dad claim delay repay from Thameslink. He travelled from Gatwick Airport to St Pancras on the 25th March and says he boarded a train which departed and then got stuck for over an hour (due to a bridge strike) before very slowly returning to Gatwick Airport where he...

Say you're at Durham and hold an Advance ticket from Newcastle down to Bristol TM. Assuming you had time, you could buy an Anytime (or Off-Peak) Day Single from Durham up to Newcastle where you could then join your train back down to Bristol. Would you have to actually travel to Newcastle for...

I have been using a first class season ticket and the onboard checks are nearly always done by first class hosts rather than TMs who have seemed either unable or unwilling to scan the smartcard. Usually they glance at it and say it's fine but twice in a week wouldn't serve complimentaries as I...

Thank you. I did buy a weekly season on smartcard last week to try it out after my paper annual season expired, but using it was a lot of hassle. I may start a separate thread about this later but for now I'm just avoiding smartcards because I don't want a year's worth of the stress of last...

Does anyone know whether the LNER booking office at Doncaster can still issue paper season CCSTs, or does everything have to be an eTicket or loaded onto a smartcard now? Would be handy to know before I make a journey there. I've tried the LNER website and it now only offers smartcard or...

The door to the staff kitchen area at the end of the first class carriage at the very front (or rear) of the train. It's rare I've seen anyone allowed to board through there, but it does happen on occasion.

One thing I've observed with the EMR Meridians is that often the Train Manager will be in the galley, so all of the other doors are locked first, and occasionally people who are running late will arrive on the platform, see the galley door still open and try to jump on there (and be told they...

I imagine that the admin fee we usually see added to the settlement offer goes some (most?) of the way to covering these costs. I'm not sure there is any way to present this idea to people as being passenger-friendly and not just another way to rip people off, even if it's done with good...

There's a Lost Notice option on the contact form on the IRCAS website, so I imagine they would be able to help. It says that they will respond within 5 working days, so it may be worth filling in this form immediately so as to not lose any more time, even if you are trying to contact West...