Recent content by Luke Painter

Up sell means to provide an alternative to the original purchase as a more attractive offer. That captures virgins approach nicely and I've heard it expressed by virgin staff to me personally! :) The more overcrowded the more attractive the offer. I'm not asking for that, you're caricaturing...

We are virgin's direct clients. They should take responsibility for the failure of their services. If it's caused by a failure in a service that they pay a third party for then they should push the cost of their failure to their clients onto that third party (probably network rail in many...

Maybe I don't understand how these things work then but it looks like they split. How is it not possible to split the train around coach G (the last FC coach) and insert an SC carriage? Do you mean they have no spare SC carriages? If that's the case then they should purchase some to alleviate...

Equates to about one carriage, which isn't a great deal in my estimation... or alternatively swap an FC carriage for a standard one. It all comes back to the fact that standard class passengers are considered second class. I wish Virign would just be honest and say so. I certainly have been...

Am I the only one here who thinks that what can be done should be done about overcrowding? I have had a couple of arguments with Virgin train managers who refuse to declassify any of first class, even when standard is packed to the rafters and there are many spare seats in first. Fair enough...