Recent content by LisaH

Right, with the advantage of having heard the full story As my son wasn't sure on times, the plan was to get into Manchester and get the next direct train to Huyton. When they got to Piccadilly (not Victoria though they appear to have tried Victoria and then got a tram to Piccadilly!) they were...

I bought the ticket - I did know about the strikes but was in a rush and just bought a ticket from the office without thinking to ask! No idea why she went to Victoria - very valid question - she is 12 and was travelling with her older brother who organised it. Since there are more questions...

This morning I bought a single Anytime ticket dated today from the ticket office at Altrincham Station for my daughter to travel from Manchester Victoria to Huyton. No mention was made of rail strikes (although I am sure there were posters on display). When she got to Victoria she found out...

As the OP, for the record, I am not going to pursue my request for compensation.

Googled https://www.walesonline.co.uk/news/wales-news/long-delays-major-road-after-15027616 The train wasn't cancelled but started 3 stops late (missing out Manchester Piccadilly to Wilmslow but running through Abergavenny) - devil's advocate here thinks that since the bridge was open at that...

An update - I let Arrive know I was less than impressed and they sent me a £10 voucher. I had expected over £50 but as my son said 'at least it paid for the coffees we bought while we waited'

I travelled from Manchester to Ferryside on 14th August The 11:15 train was cancelled due to a car hitting a bridge, so we got the 12:15 delaying us by 1 hour and 2 minutes. Arriva have turned down my claim for compensation as due to circumstances beyond their control. Is there anything I can...

As a parent there is a legitimate reason for me to have 2 tickets on my person and it would be useful to be able to buy a ticket for my daughter on my phone. Regarding split tickets, if you are combining say train and tram it is often cheaper to buy separate tickets - although that's...

Today a passenger was stopped on the tram who had bought 2 tickets, for himself and his companion, using the Getmethere app. He was told that he wasn't allowed to do that. (Common sense prevailed and he was simply told not to do it again and wasn't fined.) I'm posting this because I...

I rang Metrolink this morning and spoke to a lovely lady. I was told that this is happening a fair bit but the Terms and Conditions do say you MUST check the sale has gone through before getting onto the tram and the process has to be followed so everyone is treated fairly. However, for...

DS is Darling Son - but it was used sarcastically! He's gone on holiday and left me to sort this. Unfortunately his card wasn't debited

That's helpful! I had wondered about Transport Focus but it looks like Transport for Greater Manchester are a better bet.

My DS (18) has had an appeal against a Metrolink Standard Fare of £50 refused. He says (and is prepared to go to court and for computer records to be checked) that he thought he had bought a ticket on the metrolink app, closed the app and when he reopened it for the inspection it said there had...

Rather than hiking across Stretford to get a connection once the ML1 is axed, you are probably better changing onto the 250 bus every 15 minutes from Trafford Bar station.

I buy a Knutsford to Timperley season (Think it's complicated as it crosses the border between GM and Cheshire.) To be fair this is the first time I've had a problem buying the ticket and the seller was as frustrated as I was - and just as pleased when he did finally work it out - I won't be...