Recent content by kkgbd2223

Good morning. Many thanks for everyone's replies. I completely agree that the hovercraft is a unique service and I would not want to do anything that jeopardises either its existence and/or the value/convenience of the through tickets offered. That said, it is manifestly unfair that the terms...

Hello, here is the reply I received from Hovertravel: We can advise that customers who purchase rail tickets which include cross solent travel with any of the three cross solent operators are not automatically booked onto any of the services provided by any operator. The rail operators do not...

Good afternoon. Many thanks for everyone's reply. I discussed this with SWR's Management team at Waterloo station (they were on the concourse for their timetable consultation), they confirmed that the reservations information is not supplied to them by Hovertravel and Hovertravel offer them no...

Many thanks for your help. I have since read through Hovertravel's T&C's, I agree this looks to be down to Consumer Law. Yes Hovertravel offers a capability to reserve a seat, but this has to be done a minimum of 48 hours in advance. I think the specific issue is: Hovertravel sells walk up...

Hello, looking for opinion/advice on this one... Yesterday (Saturday 27th June) I purchased a combined rail/hovercraft ticket for travel from mainland UK to Ryde Isle of Wight using the Hovertravel Hovercraft. The ticket I purchased is an "Off-Peak Day Return" which I understand I can use on...

Many thanks for your replies. There's a specific reason I ask... I notice from some of the posts in this forum that the ToCs and TIL are obtaining past ticket purchase information from vendors such as the Trainline and then questioning transactions they deem to be suspicious. For example...

Hello, hopefully a straight forward question to answer and probably theorectical. I have been reading many of the posts on here and a question has come up in my mind as to where or when a railway employee or BTP can request production of a valid ticket. I couldn't see that The Regulation of...

Second post for today around Delay Repay, so.... I have a number of open disputes with TfL around Delay Repay for journeys that start or finish at a National Rail station that are to or from a London Overground station where I travel on a National Rail Paper Ticket. So for example, a journey...

Thank you all for your replies. I've read through section 32 of the NRCoC. It looks to me GWR have made 2 errors in my Delay Repay claim: On the outward journey, the delay was caused by a delayed connecting Cross Country train as Bristol Parkway, my claim should have been forwarded to them I...

Hello, Recently I made a return journey from my home town to Bristol with GWR. On the outward journey I was delayed 45 minutes and on the return journey I was delayed 121 minutes. I made 2 claims for "delay repay" to GWR, however in doing so, I had noticed that the amount GWR state they award...

Thank you all for your replies, I got this response from NRE customer services: Thanks for your response further to your query registered with us. I understand that you have provided us with the screen capture of the easements which are issued by Avanti West Coast. Firstly, I would like to...

The NRE website still shows the ticket as not valid on the 07:20 departure:

This is the reply I got from NRE's Customer Services: Thanks for taking the time to email us. I was sorry to learn that our journey planner displayed incorrect time restrictions. I understand that you feel the 07:20 service from London Euston to Manchester should display as an Off-Peak Return...

Thank you for getting back to me. I have written to NRE's Customer Services earlier today, it could be that they've now implemented the easement. However, Avanti's website shows it's not valid: Thanks.

Hello, I have a query regarding the ticket London Euston to Manchester Piccadilly "Off-Peak Return" with restriction code 9I priced at £98.10. Currently both the NRE website and Avanti's website show that this ticket is not valid on the 07:20 departure from London Euston arriving at Manchester...