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Rather than simply display an error message, a reasonable solution might be for TVMs to be required to print a coupon clearly stating:
Date / Time
CTR
Error message shown to customer
Machine Location / ID
This is is not correct. Various TOCs set services as having mandatory reservations which means retailers must query availability for walk-up ticket types.
Since the railway seems to love variable pricing, quotas and auctions, perhaps they should use this for staffing boxing day. Just keep upping the pay until sufficient staff are willing to work on the boxing day. Even better, tie it directly to a reverse auction of extra expensive advance tickets...
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