Recent content by janb

Indeed so. Roger French had a visit last year for those who want to know more, https://busandtrainuser.com/2025/10/14/behind-the-scenes-at-northerns-customer-contact-centre/

enquiries@northernrailway.co.uk

This was correct, only the Shenfield to Romford leg is a "reservable" service for this journey.

If it was up to me I'd abolish 50 over as a format. T20 at around 3 hours is enough time to sink into something as an audience for a short form format, and should be less physically demanding on the players. I think at the moment though there is probably still too much money being made in...

To be fair, all the County games are streamed on YouTube which at least allows a few more people to watch.

I can't speak for the S+C and Hadrians Wall tickets as I never dealt with them, but the Cumbria Day, Cumbria Coast, Cumbria Round Robin, and Lakes Day tickets didn't have time restrictions either.

I can't speak for Fujitsu STAR mobile that Northern guards use, but for Fujitsu STAR desktop there is no built in "easy" way of excessing a single to a return. Skilled operators in STAR desktop will know the workaround method (selecting the return you want, changing its price to the single...

The iKB entry for IOM SPC still uses the phrasing "Station staff must contact IOMSPC..." but in practice if the customer is happy doing it themselves then that a) saves a job for the staff, and b) reduces chances of information being messed up.

I've hesitated to mention because its irrelevant to the penalty fare and this section of the forum loves to focus on irrelevant things that are not helpful to the OP. But to help you read any future tickets, we can see it's a return portion due to the return written in the top right corner. We...

Yes, had a bit of an issue in the spring. Couldn't really work out their entry route, but a few days hoovering them up and washing the floors seemed to do the trick.

Based on the one map I've seen, removes validity on Morecambe branch but adds it between Workington and Carlisle, and Penrith and Carlisle. Yes price rises from £31.30 to £40 for an adult (with railcard discounts available).

The other change that happened last week was the creation of the Cumbria Travel Pass, and removal of Hadrians Wall Day Ranger, Settle & Carlisle Day Ranger, Cumbria Day Ranger, Cumbria Round Robin, Cumbria Coast Day Ranger, and Lakes Day Ranger (although the 1 day version of the new product uses...

Screenshot attached on this post.

Yes, it started today. Stations were told not to put posters up until tomorrow, so I wonder if there will be a publicity launch tomorrow.

To confirm that railcard discounts do apply to the multi-modal Cumbria Travel Pass just as they did to the multi-modal Lakes Day Ranger that preceded it.