Recent content by janb

Staff can choose to enable notifications to remind them x minutes before assistance is due. I don’t think the act of checking in influences notifications. When you check someone in it adds a green flag to the booking saying “Passenger arrived” (and there is also the option to add detail like...

There is important context which I probably shouldn’t get into publicly that would explain the emphasis on removal in this instance. But we are in agreement that there should be consistency across sales channels.

I’ve stayed in the Milton Keynes one a couple of times, and stayed in the Aberdeen one this summer. Perfectly nice, no issues that I can recall.

All ticket office staff asked for was the same cutoff as online be that 5 minutes, 15 minutes, or the day before. Having websites/apps selling APOD whilst blocking ticket offices from doing so was a customer service headache. If you had to regularly deal with the “ticket to X please”, ”£20...

Indeed. As stated earlier in the thread, Carnforth, Burscough Bridge, Clitheroe, and Nelson. Burscough Bridge squeezed between two areas of lower than might otherwise be the case PTE fares was the first to go in 2016 as it always struggled to make the sums work. Nelson never had the footfall...

Did EMR go with Magellan MTIS? Can confirm that Magellan MTIS on a different TOC offers the £95 fare as per times @CyrusWuff listed earlier in the thread.

Can strongly recommend London Centric's reporting on dodgy high street shops. That has been read by some people in positions of power which has motivated some action at least.

Indeed so. Roger French had a visit last year for those who want to know more, https://busandtrainuser.com/2025/10/14/behind-the-scenes-at-northerns-customer-contact-centre/

enquiries@northernrailway.co.uk

This was correct, only the Shenfield to Romford leg is a "reservable" service for this journey.

If it was up to me I'd abolish 50 over as a format. T20 at around 3 hours is enough time to sink into something as an audience for a short form format, and should be less physically demanding on the players. I think at the moment though there is probably still too much money being made in...

To be fair, all the County games are streamed on YouTube which at least allows a few more people to watch.

I can't speak for the S+C and Hadrians Wall tickets as I never dealt with them, but the Cumbria Day, Cumbria Coast, Cumbria Round Robin, and Lakes Day tickets didn't have time restrictions either.

I can't speak for Fujitsu STAR mobile that Northern guards use, but for Fujitsu STAR desktop there is no built in "easy" way of excessing a single to a return. Skilled operators in STAR desktop will know the workaround method (selecting the return you want, changing its price to the single...

The iKB entry for IOM SPC still uses the phrasing "Station staff must contact IOMSPC..." but in practice if the customer is happy doing it themselves then that a) saves a job for the staff, and b) reduces chances of information being messed up.