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Not sure if there is a policy, but I was in this situation recently, and emailed HoverTravel once it was apparent I'd miss my Southampton to Portsmouth connection. They helpfully sent me a new HoverTravel ticket for the flight an hour later, no problem.
@horsewalrus - the rail booking platform...
Thanks both - thankfully Avanti sent me an email to say the train was cancelled and then when it was reinstated so I have evidence of the partial cancellation. @Mcr Warrior - it was the 1618 on Tuesday (18/8).
I had an Avanti journey booked from Preston to Birmingham International. Before departure, my train was showing as part-cancelled and due to run direct from Stafford to Rugby, missing out the West Midlands stops.
As I had an Avanti-only ticket, I decided to wait at Preston for the next via...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.