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If you wish to make a formal complaint against that member of staff then you are best to get in touch with CrossCountry Customer Relations.
In addition to this, although you cannot obtain a cash refund - CrossCountry will give you the difference back in travel vouchers for the extra you had...
Hello all,
Have been reading for a good while but just wanted to ask a quick question. Have recently started at CrossCountry and have received my staff travel pass. Was just wondering if the same terms apply in regards to purchasing tickets at a staffed station? For example, if I get on a...
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