Recent content by GreatWesterner

Suspicious package found at the station. Station closed around 0815 and opened again around 1000. Package was deemed non-suspicious.

Has to complete by mid-April.

What was the final offer that has been approved?

Looks great - perhaps add an indicator for a delayed service / if a Darwin message is present

I agree. I agree. Using a website (which may be familiar already) will reduce complexity as there is much more focus on the user experience (versus TVMs). If customers spend thirty more seconds ensuring they purchase the right ticket for them then how is this a negative? TVM usage will...

Use biometrics for quick login or use guest checkout where just an email address is required.

Issue barcode tickets to a mobile app or Google/Apple Wallet Refund a ticket Change a journey Claim compensation Leave feedback Request assistance Book a standalone reservation Book a cycle space Just whack a version of a TOC retail website on the machine - job done.

You also have the two London to Oxford routes run by Chiltern and GWR. Most Arriva UK TOCs are profitable, Grand Central had a rough time through Covid but is in a solid recovery position. European rail operations profitability varies by country. The Arriva bus business is a different story...

Don't know what your job is but it sounds like you need to start thinking more about the impact this sort of thing has on passengers rather than it being an inconvenience in your paid employment.

Queues should be shorter. There will be floorwalkers present looking to take people out of the queues if they can buy their ticket on the TVM. There will also be more desks at the new office as the advance ticket desks can help when the queues start to build. Agree on the general sentiment...

Nope you haven't :D

Smartwalls are the next evolution in ticket machines. They have a much larger screen (typically 42 inch) than traditional TVMs and offer more information and third-party selling opportunities. Currently Worldline have three smartwalls at Oxford Parkway and Parkeon have one at Harrogate and one...

The new ticket office at Paddington opens on Monday (April 18th). It is a beautiful new retail space, anyone who visited the old ticket office at Paddington will be wowed by the amount of natural light in the new place. Six Worldline smartwalls, no glass at the counters and a high quality...

The incident at Wooten Bassett sounds serious. SPAD followed by parking themselves across a busy junction, missing another train by only a minute. Seems like the culture at the business is the bigger problem.

Yep, got the UK market buttoned down, as in the OP. Any other views on who are the key TVM suppliers through Europe apart from ATOS/Shere/Worldline S&B Parkeon IER Xerox Atron Thanks a lot