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It's not just the new stations, they need to build the new platforms at Hendon and Brent Cross West, plus the line needs to be resignalled before any passenger service could run.
Let's be realistic, anybody checking the ticket is unlikely to have memorised all the departure times on the Cross City Line, so wouldn't know what time trains were booked to leave Sutton Coldfield anyway.
I wonder why TfL spent large amounts of money on feasability studies when they could have just got Questaware to do a back of the envelope calculation and tell them it wouldn't work?
That's the wrong route - that is the connection from Acton Wells to the GWML.
https://www.railwaydata.co.uk/linefiles/route/?ELR=CAW is the Dudding Hill line.
The problem is that even when a train is cancelled, you can normally only travel up to two hours before or after, so travelling on the 1448 instead of the 1748 may not be considered a reasonable alternative.
TfL don't operate a normal Delay Repay scheme. They are still obliged to meet the minimum compensation listed in the Conditions of Travel, but that only applies to delays of over 1 hour, which it sounds like this wasn't
Also from a practical perspective, you never know what might happen. If something goes wrong, a shunt which was expected to take a few minutes, you could end up stuck away from a platform with passengers on board for a prolonged period.