Recent content by gray1404

I cannot street this enough, do not reply. Even when they send you a follow up email, which they will, do not reply to that either. Resist the temptation to reply.

The OP travelled on the next service for which their ticket was valid. They did not intentionally delay themselves. They should claim from XC.

Yes, mine was a genuine mistake and it was useful.

I've done this at Liverpool Central within 30 seconds and received a £0.00 charge. Accidentally tapped in with a bank card when I had a ticket already. Of course there is an entry barrier and an exit barrier so there was no need to wait two minutes.

Do not respond. They are out of time.

I've had this reply from Stagecoach customer service.

Is a double charge for the same transaction the sort of thing a bank can help you with as well? When it's obvious a customer has been charged twice form the same transaction.

So what's the work around then?

Which London Terminal was it? Which train company?

Well spotted, my apologies. I have amended my previous posts accordingly. So you paid £33.50 for a Super Off Peak Return Route: LNR & WMR ONLY between Rugby and London Euston. This was not valid on the train you took as it was not yet 1900 hours. The cheapest ticket between Rugby and London...

I would also encourage the OP to expect to have to appeal three times, having to repeat the same arguments, before they get any sense of the appeals bodies. It is only at the 3rd and final stage is the appeal considered by a body that is independent to the train companies. I would encourage...

You have 2 grounds for appeal. You should have been entitled to pay the excess fare on board and it is not grounds for issuing a penalty fare. Your penalty fare has been issued to Rugby. You should have been given the opportunity for it to only be issued to the next station the train was due to...

It's a plastic disabled persons Railcard

Thank you I have reported this to the operator of the service and hopefully I get a positive response back.

It seems this is an oversight in the data. The X2 is stopping at and is listed on the timetable on the other side of the road in the direction towards Liverpool at Much Hoole/Brook Lane. It is overlooked in the other direction heading towards Preston. I have since slighted from services there...