Recent content by gray1404

This is what you need to do. GWR customer service. You are claiming for the difference in fare between standard and first because the train that you traveled on did not convey the advertised first class accommodation so you have to travel in standard.

If it was not possible to purchase the ticket before boarding the train then I would inform customer relations if you feel inclined. I say that because it sounds like a refund was issued at the ticket office when changing trains and the correct fare charged. That said, a delay was encountered...

You have answered your own question. Plus bus is an add on The other examples are where something else is included in a through fare on the one ticket. Next time you get a rail ticket with plus bus you will see the price printed on your rail ticket is without the plus bus add on.

We need to see the correspondence received before we can advise further.

Delay repay does not include the cost of plus bus. It is only the combination of rail tickets used.

If they play these games I'll escalate and send to Ombudsman if needed.

Yes. OTT and RTT record the initial train as cancelled and the next available train as arriving 23 minutes after I should have had the first train ran.

Travelled with Northern. 2 tickets on the split train didn't call at changeover point bought one was a zonal ticket so permitted combination. Train cancelled so traveled on the next service. Arrived at destination just over 15 minutes late. Claimed delay repay. Received email saying...

You could pay the penalty fare now a bring the matter to a close. You can also appeal. You can pay the PF first and still appeal as if successful you'll be refunded. Or you can appeal first and pay the penalty for later if you're appeals are unsuccessful.

It is extremely concerning that a member of staff has taken issue with a braille sticker being on a disabled person's railcard, given this will have been applied by the disabled person's rail card office. Additionally they attempted to remove such a sticker. LNER definitely needs to be made...

Formby has a ticket machine. I do not know if you can collect tickets from it. The one at Bache allows collection of tickets.

I fell for this with Northern by booking an advanced ticket a couple of months in advance. Even on the day of travel the price had gone right down so I am never booking too far ahead with them again.

Sadly not

I know you can collect tickets using a collection reference number at all Merseyrail booking offices now. It was also possible at the ticket machines at their unmanned stations such as Bache. Have the extended this now to all their stations that have a ticket machine, including those with a...

At the very least then I would pursue Southwestern Railway for delay repay for the delay to your journey.