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Originally SEIC/MG did indeed state that the roof bars were cosmetic, but there was a bit of an uproar and they changed their tune. See e.g. https://www.mgevs.com/threads/mg5-compatible-roof-bars.2639/. I can't remember exactly what weight they're now rated for but it's not hopelessly low...
Thanks for these further suggestions. For slightly obscure reasons, I have to confirm my accommodation now but don't know yet how early I'll be able to leave London. I will therefore go for an overnight break in Frankfurt or Hanover and then, once I know when I can leave, either go for the 15:04...
Thank you all for your responses - really appreciated.
Probably no later than 10:00, to be on the safe side.
This could work but I couldn't get an itinerary on bahn.de - it suggests that the 15:04 is the last train with a connection to Frankfurt that arrives the same day. Any advice on how...
Hello all - I'm wondering if anyone might have any suggestions for this journey over and above what RailEurope and bahn.de have found. I'm looking for either a same-day journey as late as possible on Wednesday 30 September, or a sleeper (or journey with an overnight hotel stay) to arrive as...
To close the loop on this, the Ombudsman reviewed my case promptly and succeeded in getting a response from Cross Country quite quickly. They offered no apology or explanation but they did offer to pay £25 to 'settle' my complaint (a princely 50p more than they owed me for unrefunded tickets). I...
So having escalated my complaint to the main Cross Country customer relations desk on 21 October, I've still received no response from them (other than a few automated e-mails saying how busy they are) despite the promise to reply within 20 working days. I've therefore made a complaint to the...
See also this thread: https://www.railforums.co.uk/threads/new-crosscountry-app-doesnt-allow-changes-to-older-bookings.293163/. I've not been able to amend a ticket on the new app/website yet, but can confirm customer services are very helpful and prompt. Trying to amend a ticket booked on the...
I'm not sure whether this helps or not, but are you aware of the two different customer service centres?
There's the one that is run, as far as I can tell, by the (old) ticket provider (Trainline?) on behalf of Cross Country (sales.support.crosscountry@trainsfares.co.uk). I've sent countless...
Yes, though as with the new system on Cross Country, only until 18:00 on the day before the original journey. https://tfw.wales/help-and-contact/rail/refunds#advance
I've had this issue too. The good news is that the customer services line for the new system is *much* better than the old. When I was unable to amend a ticket at the same price, they sorted me out very quickly indeed. This was well before the date of travel, though.
Nevertheless, I've moved my...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.