Recent content by garethgray

Update:- I spoke to an East Coast Customer Relations representative on the telephone and ran through my story. He advised that I must pay the UFN to RPSS and only then can I appeal. East Coast do not have the power to 'waive' the UFN until it has been processed by RPSS. He did say (in his...

Thanks AlterEgo - how do you PM again? does it automatically enable once you hit 5?

haha! cheers Mike. Need to get the post count up so I can PM someone.

I need to post 5 times before I can PM so trying to make up the number. To clarify a couple of points in case anyone has any further advice: I checked the passenger display upon arrival at the station (40mins prior to train departure time). It did not show our train as being delayed and given...

Many thanks for all advice people. I intend to write to EC and respond to the UPFN with my debit card details but with the explicit condition that I do not authorise any payment to be taken from it without a full and detailed response from EC Customer Relations first. I will post the letter here...

Hi, I travelled with my wife and 4yr old daughter from Newcastle to Edinburgh yesterday. I had advance tickets booked for the 1754 train from Newcastle. We had inadevertently boarded the wrong train (an 'earlier' service which had arrived late in Newcastle) at approx. 1750 as we had...