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I have recently been charged twice for return tickets to London for my wife and myself though the Reference Number was the same. I believe others have had the same problem. We were sent four lots of return tickets. Redspottedhanky are refusing to reimburse the money because the tickets left...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.