Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
About a month later, customer services have replied. We,, actually they never did get back to me, so I raised it with the "Meet the managers" stand at London Bridge, and from this process, someone did get back to me. Here is what they said:
<start customer services>
I'd like to take this...
This is just to say thank you for all the replies and commentary.
Also to clarify one or two things - the ticket machines were working for normal tickets, just not for season tickets. Also that an earlier poster mentioned "compo", let me say that the compensation culture makes me sick, I do...
Thank you for all the comments and advice. I
I have not got a reply yet and I will post back here when I do get a response.
In the end I bought a return just for the day, from a machine. And the next day when Oxted was closed. I'm going to drop by Oxted and buy the season ticket now (13:00...
I had a truly frustrating and bizarre experience when trying to buy a season ticket from Southern Railway two nights ago.
I needed to buy a season ticket for my daughter to use to get to school. I checked the Southern Rail website to see when they would be open, because I could only do this...
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.