Recent content by doctor123

the latest update: Dear xxxxxxx Thank you for your further correspondence received10 April 2018. I am sorry to hear you are unhappy with my colleague’s earlier response. However I need to advise you the information provided was correct, as you were 48 minutes delayed you were entitled to 50%...

Thanks. I will hopefully update this thread in due course

I have emailed senior management as follows: Dear sirs Regarding the email below from xxxxxxxxxxxxxx of your Customer Solutions Team and the attached email (both of which are the same incident despite Virgin applying different reference numbers!) I should be grateful if someone could escalate...

After some delays Virgin East coast have finally got back to me: not entirely unexpectedly they have denied my claim for the other leg of the split ticket and ignored my other point that if their logic was correct they had still awarded me the wrong amount for the other split ticket. does anyone...

and in response to the various posts that I was getting a cheaper deal by split ticketing - yes that's entirely true. I normally book well in advance but on this occasion I didn't and the direct cost was an eye watering £146 so I was able to save a fair amount by split ticketing (one advance...

and here is my email to them: "Dear sirs I see my account has been credited with the wrong amount without anyone having the courtesy to respond to my email below. As detailed previously, my journey happened to have two legs but I was delayed for the whole journey. As I’m entitled to make a...

Here is an update following my earlier post - they have simply credited my account with £19.25 and not bothered responding to my email. even if they stick to their argument that only one leg can have a delay repay applied to it they have still given me the wrong amount as they have calculated...

Thanks - I've emailed them the following "Dear Sirs I understand that TOCs such as yourselves are advised to pay out on split tickets as this was clearly just one journey so it’s about the journey in total not the individual ticket. Since the NRCoT gives me the right to make a journey using...

Perhaps because although I had an anytime ticket I still had a booked seat with it so was clearly intending to be on that train. Though if you follow their logic that I'm only allowed a delay repay on one leg of the journey they have still got it wrong as they are repaying me for the other leg...

Have finally received a fairly incoherent reply from Virgin east Coast which advises that they are only refunding me for the one half of my journey (see the bits I have underlined and highlighted in the extract from their letter). I bought split tickets from Darlington to Peterborough for...

thank you for the advice - will come back if necessary

I was on a Darlington to London train yesterday travelling with Virgin East Coast. As it was marginally cheaper, I split my ticket with one leg (an advance purchase) from Darlington to Peterborough and the other (an any time single) from Peterborough to London. The train was about 25 minutes...