Recent content by dmacw

According to Network Rail. PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total...

Yes I've had that happen a couple of times. Re-pairing the Thyron seems to solve it.

The (minor) signalling problem was between Sunningdale and Ascot.

In the case of Twyford, it's also there as the TVM doesn't accept cash (well that was the case last time I was there)

Does anyone know what the history is regarding ticket barriers on the National Rail network? When and where were they first introduced? BR days? In which locations have they been installed and then removed? (Coventry springs to mind as one) Which stations have a rather odd set up due to...

From London Midland. Quite possibly the worst response I've ever had to a complaint. Dear Miss *******, Thank you for your email which we received on 03 May 2013. I would firstly like to apologise for the delay in responding to you. Unfortunately, we have recently received a large...

Is that a permitted reason to endorse an advance ticket then?

Apart from tonight after the 'person hit by a train'

I have also had a second e-mail, after they received another query on the matter. (thanks embers25) They've said the ticket should have been accepted, and will refund any bus fare paid (I didn't pay for the bus in the end, I took the train to Stafford and didn't go to any of the places en route...

I've put in a complaint to London Midland and Bakerbus. London Midland sent back an automated e-mail straight away. Bakerbus acknowledged the e-mail, and have said they will investigate. --- old post above --- --- new post below --- I've had the following reply from Bakerbus, Thank you...

Reassuring response time from their website, Customer Relations correspondence dates If you have contacted us and haven't yet received a response, rest assured that we will be in touch as soon as we can. We aim to respond within 10 days however, during times of high demand we may not be...

I have a 'West Midlands Day Ranger' today, and whilst at Stoke-On-Trent I saw a bus service on the departures board. Upon further inspection it was heading to Stafford and was calling at Wedgwood and Stone. It's listed on the departure boards on the NRE app. I looked online and saw it was run...

I see the 23.35 Reading - Gatwick Airport has been cancelled this evening. (This is the last service). The website states replacement road transport will be in operation. I wish FGW good luck in organising that one.

It's been very good of them to let me through on production of my staff travel pass (from a SE based TOC) (Just to clarify - I do have a valid ticket as well)

I see it everyday, and quite frankly I would need a new pen everyday if I made them sign it.