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An update to the saga that started this thread.
Thanks to Passenger Focus a cheque is on its way from NXEA plus some vouchers as compensation for the way they handled the complaint!
Have just checked on the times. We arrived at the station at 22:50 and the ticket office was closed. We sepnt some time seeing if any machine would issue a GroupSave ticket but the timed credit card receipt shows 22:58 so I have good evidence that we were there before the scheduled closing...
On a Saturday at the end of June I travelled from Waterbeach to Cambridge with my wife, son and his partner. At the ticket machine at Waterbeach station we were able to purchase a GroupSave 4 ticket meaning that the total fare was £5.10 (we got singles because we thought we may get a taxi...
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