Recent content by CharlotteL

To be honest unless you know the massive jump in ticket prices that Dartford suffers from because it is outside the London Zones you won't understand the fact that I don't care I'm 'abusing the system' (hate that phrase because I'm NOT!). No I didn't want him sacked, but I did want SE not to...

And he's still working there, seen him quite a few times now as he does the monday morning shift where he has the greatest number of customers to probably intimidate like he tried to do with me. Sadly the main part of my complaint which is still being ignored is that I had a formal reply to...

LTW have sent me SE's response to them which includes: Employers are not allowed to divulge any action taken against a staff member as this information is protected. However, Southeastern have made very strong indications about the action taken. This is a highly unusual step and one that I...

Just had the 'due to a large volume of complaints' email which means another 10 days! --- old post above --- --- new post below --- I have emailed my local MP, he makes quite a stand about SE so hopefully. I've actually not renewed my monthly ticket this month and jumped ship to Essex...

I still have no letter or email, seeing as both were promised 'in the post tonight' over a week ago pretty much sums up SE again. I tweeted to see if they could tell me when it was coming (I don't put much faith in Royal Mail either but that's a different story!) and they said they could see the...

Yes that's what I thought but LTW told me they have fought cases with that as the reasoning and lost but not sure if they were just annoyed when I told them they were wrong saying it wasn't valid.

LTW have now gone back on that statement and are taking my complaint to appeal. Seems to me they all seem to believe the easment quoted earlier: 700061 Customers travelling using Slade Green (routeing point) to or via London City Thameslink; London Blackfriars; London Bridge; London Cannon...

A funny new twist to this is London Travel Watch have contacted me to say my ticket is NOT valid! Not sure where this will end....

The funny thing is I have experienced such polar opposites, one guy even laughed and said 'well done love that's a good way to save yourself some cash!' but yes the overall was 'i don't care if you're right i don't like it' even refused to read my DM on twitter from southeastern stating it was...

Luckily I am actually moving in the New Year so this won't be a problem anymore but that's good to know that if it's valid at the time of purchase they can't remove it during the 'life' of the ticket. As they started to go down that route by suggesting that the works at Lewisham are now complete...

No nothing at all, is it best to submit a new complaint? I hate they have no system to respond to their response to my complaint

After making this public on twitter they have finally given in and admitted that it is valid, they are doing me a letter and email to confirm it is valid and have apologised but is it wrong I feel I deserve something back because I have had to push and push them to admit they are lying...

Thank you for replying, it's one thing when you are sure of yourself but another when someone finally agrees! If it wasn't a difference of nearly £50 a month I would probably give up. Yeah it was pretty horrible was nearly in tears, their reply to my complaint states it isn't valid: Thank...

Hi, After noticing an old thread I started buying a Slade Green-Denmark Hill monthly season ticket rather than Dartford-Denmark Hill and obviously saved myself a fair bit of money. Before I did this I checked with the SE Twitter that it would be valid and they confirmed it was as this was...