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For writing on Carnet, the best pen we've ever found is a Staedtler permanent Lumocolor 318 Fine. They'll write in the boxes without smudging afterwards, and the nib's fine enough to make the numbers clear.
When we had to contact them, we used the following address:
Prosecutions Department
Room 118
East Side Offices
Kings Cross Railway Station
London
N1C 4AP
020 7922 4923
Which we got from the letter they sent to us. It took a while to get a response, but we did manage to talk to...
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