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Recent content by applepie

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    Penalty Fare - sitting in First Class on a Standard Ticket

    OP here, just popping in to say I've sent off a letter to Southern Customer Service (with the feedback of a few helpful people on here) Will let you know if/when I hear anything. Thanks.
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    Penalty Fare - sitting in First Class on a Standard Ticket

    Hi there, I won't be taking them to court, I paid the fine at the time so I think from Southern's point of view it's finished. Evidenced from our discussion here though, the T & C's are hardly simple to explain (even if the guard HAD let me read them, I couldn't be sure of what I'd signed!) I...
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    Cancelled Train - no refund?

    No insightful advice from me, but good luck - and do let us know how it goes.
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    Is this a common Scotrail scam?

    As the OP, could you go with your own change, and offer to swap the man's £20 ? It seems the staff should have already noticed, but if they haven't, his response to your "helpful offer" will inform them? :)
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    Penalty Fare - sitting in First Class on a Standard Ticket

    Wow, it seems I have started a rather heated discussion :lol: Thank you all for your posts and advice. In answer to the questions posed directly, I think Victoria was two stations ahead, but I was a bit distressed :oops: and "recovering" in the toilet, after the Penalty Fare, so I might've...
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    Penalty Fare - sitting in First Class on a Standard Ticket

    But that option is offered in the terms hairyhandedfool quotes, I'm not asking why the condition is there, but why it wasn't offered to me? As a general consensus, is an appeal possible in this case? Having already paid the PF, I can't lose anything by appealing, can I? It won't be...
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    Penalty Fare - sitting in First Class on a Standard Ticket

    Sorry, I wasn't very clear. My question was, what was the reason for being charged the penalty fare? If I were allowed to pay the difference, between the standard and first class (x2 for both of us), instead of the penalty fare, it would have been much less than £136.
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    Penalty Fare - sitting in First Class on a Standard Ticket

    Thank you all for your help so far. I realise now, but it does seem a little pedantic to deal with it so severely. I do. Would the member of staff have an option to ask us to move, first? Refusing would, of course, rightly have justified the penalty fare. This seems like a much more...
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    Penalty Fare - sitting in First Class on a Standard Ticket

    Hi all, I was charged a penalty fare (for sitting in first class on a standard ticket) on Thursday and have since been reading up on the forum, but I don't think my exact situation has been covered. Would anyone be able to offer some advice? On Thurs morning, my boyfriend and I travelled on...
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