Recent content by allotments

didn't have time ～ rushing over bridge to get back on route ～ reported to Transport for Wales shortly after

197019 at Llandudno Junction platform 3 tonight doors on front coach of two weren't released as expected. After stopping door control flashed green then immediately red DOOR NOT IN USE which is what it said before arrival. It seemed train crew unaware. The door operated as expected at...

That's my experience with delay repay claims from several ToCs but now I've twice and only recently received very similar copy paste text from different customer service advisors at the same ToC. Here is a second earlier recent example response： “After reviewing the details of your journey...

I did and it's customer services who dreamed up the unsubstantiated interpretation of NRCoT more than once （multiple claims） 1773160744 I did more than once

Ticket 1: A to C via B (advertised as break of journey permitted) Ticket 2 B to D Continous journey changing trains at B: A to B, B to D Train operating company (ToC) emailed me in response to delay repay claim , stating "Under the National Rail Conditions of Travel (NRCoT), when using...

An update on the outcome of this... Although I insisted that I wanted the railcard not a refund, Trainpal refunded the cost of the original railcard which hadn't shown up in their app. Trainpal advised that I could purchase another railcard via their app, which I did, this time the railcard...

Trainpal responded after 24 hours asking for more information and then emailed this morning to say that the booking didn't complete successfully and they will refund. I responded that the purchase was successful, evidenced by invoice and Trip app finding railcard, so I wanted railcard...

Maybe Trainpal customers are expected to debug the Trainpal app? Screenshot attached shows what Trip.com has to say about the railcard I purchased on 28 Feb. Strange that the valid to date is 3 years plus one day from date of issue. I'd expect valid until 27 Feb 2028. So following Trainpal...

Did you get email confirmation from Trainpal of railcard purchase？ All I have is a transaction on PayPal with no detail showing what for. Still no response from Trainpal customer service.

How long after？ I bought railcard from Trainpal at 08:29, ticket from Trainpal at 11:08 for travel today, collected ticket from station at 15:20 and travelled at 15:33. Railcard still hasn't shown up in app.

Purchased digital railcard on Trainpal app this morning, proceeded to purchase a ticket for travel today. App shows "You don't have any railcard yet". Logged in and out several times. Same. No real person customer service only bot online or automated phone, which said use Trip.com app for...

recently used my helmet cam arriving in Cambridge as the train crawled up the platform and found that the arrival time recorded and published on realtimetrains was a minute earlier than actual as displayed on station clocks

So this may have been a miscommunication... I asked for a cycle reservation on an Avanti service from Rugby to Euston but didn't receive it, instead received the response I reported here. Avanti have now provided the requested reservation. This came after having to fight my way up north...

Here we go... even before you arrive at the gate line Avanti direct message on X denying LNR ticket holders travel from Rugby to Euston Attachment shows X message with conflicting/ambiguous advice from LNR 1732883145 LNR replied saying ticket acceptance is in place

When this happened I immediately objected but the conductor said what he did was was fine. I asked for the whole ticket back (refused!) and then I insisted the ticket be endorsed to explain what had been done with conductor's ID. I stated that in all my years travelling on the railway I'd...