Recent content by 03hmaxey

This is what happened, only she went to the information desk to find out where to gain assistance. The information desk finally directed her to the ticket office who gave her this 'ticket' which would apparently enable her to travel and pay later, or explain the situation as to why she didn't...

This seemed the most obvious thing to do, and she did do this, however the second machine informed her that it could not issue the tickets as they had already been printed, which they obviously hadn't. This is why she went to the information desk, to gain advice as to how to get the ticket...

Considering 'T' was stood at the information desk, she was expecting her to tell her who could assist her with her problem, whereby the machine had not printed her tickets. The focus here is not on the poor customer service received from 'T'. If it were, I would have gone into much greater...

That's a shame. You just lost that pound. Both were sent, confirmation of this was received in a letter stating that payment was still required.

My sister recently planned on getting the train from Newcastle to London Kings Cross. She had bought her ticket in advance. On arrival at Newcastle train station, 20 minutes before her train, she tried to collect her ticket from the machine but it did not print. My sister obviously approached...