GLC
Member
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- 21 Nov 2018
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The TrainSplit apps fully support E-Tickets for all ScotRail journeys 
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ScotRail - New app / website booking engine from 30 July 2026
- Thread starter kkong
- Start date
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Wallsendmag
Established Member
As far as i know that would be an accreditation fail. There are quite a few ScotRail tickets not available as eTicketsThe TrainSplit apps fully support E-Tickets for all ScotRail journeys
Adam Williams
Established Member
Bit like that machine at GLC that printed E-Tickets onto paper, then?
alistairlees
Established Member
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As far as I know we paid - 5 years ago - for hundreds of eticket readers on Scottish gatelines on the proviso that they would introduce etickets. Which they haven’t done. Though they did introduce m-tickets which only they can sell. Should we remove the barcode scanners?
Glaswegian
Member
Do the barcode scanners at ScotRail stations not accept e-tickets?
I know it’s a Network Rail station but was told by a ScotRail staff member the gates for platforms 6, 7 11 and 12 at Edinburgh Waverley are “ScotRail managed” and I have successfully scanned E-tickets issued by LNER at said gates.
Adam Williams
Established Member
This rather misses the point.
Wallsendmag
Established Member
Most wouldn't believe it but ScotRail are a larger blocker for us retiring CCST than TfL are
== Doublepost prevention - post automatically merged: ==
Using mTicket data ? yeah funny that.
Who are "us" ?
alistairlees
Established Member
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I do believe you
Glaswegian
Member
As I understand it, a barcode reader on a gate or in a ticket inspector's hand is simply looking for a QR code, and doesn't care whether it is an m-ticket or an e-ticket or a paper printout. Is that wrong? And what is CCST?
alistairlees
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CCST is credit card size ticket - an orange card ticket.
All rail tickets use Aztec barcodes. QR codes are not used.
Scanning is agnostic of fulfilment type or medium.
It feels like there are some people talking at cross-purposes here.
I think the following are true:
I think the following are true:
- ScotRail mostly sell their digital tickets as mTickets. I don't think the average user could tell you the difference between an mTicket and an eTicket - as far as I can tell, an mTicket can only be used from within the ScotRail app, and requires activation before travel, whereas an eTicket can be issued as a PDF, printed, or added to a digital wallet of your choice. (According to this page, ScotRail will now sell Advance fares as eTickets. It also refers to the code on a ticket as a "QR code", which isn't helping anyone.)
- Other retailers (Trainsplit and LNER being examples) will sell ScotRail tickets as eTickets if they can, but not all flows are eTicketable.
- Many other retailers will default to CCSTs for any ScotRail journey, even if it is possible to issue it as an eTicket.
Glaswegian
Member
Can you give an example of a flow which is not e-ticketable?
Short ones around Glasgow, e.g. Glasgow Queen Street to Charing Cross, Anderston to Glasgow Central.
Kite159
Veteran Member
The sort of flows which have likely been disabled to reduce short faring.
Glaswegian
Member
Thank you.
Though you can still use the Tap & Pay app those those stations as they are within the zone, thus able to get a barcode ticket.
Other examples are rail & sail tickets, such as those through to Rothesay. At the ferry port part of the ticket is surrendered to be replaced with a ferry specific one which also has a barcode on it. Which raises the question, why can't Calmac do the same as the bus operators (Plusbus) and support the reading of the rail barcodes?
Other examples are rail & sail tickets, such as those through to Rothesay. At the ferry port part of the ticket is surrendered to be replaced with a ferry specific one which also has a barcode on it. Which raises the question, why can't Calmac do the same as the bus operators (Plusbus) and support the reading of the rail barcodes?
eoff
Member
I didn't realise how long the issues had been going on. I don't use the app but I was on a train today where the ticket collector had to give up as her machine was not working.
But the passengers got talking, and I got the impression that if you had a flexipass then the app was not working and they were getting free travel; one of them said Scotrail had told them there were few complaints when they asked about it.
But the passengers got talking, and I got the impression that if you had a flexipass then the app was not working and they were getting free travel; one of them said Scotrail had told them there were few complaints when they asked about it.
It does seem ScotRail keep downplaying the impact of these problems, both on launch day and even in recent times.
Wallsendmag
Established Member
Strange Avocet has always be3n reliable for us.
What's to bet it was the Miura PED which was causing issues!
Wallsendmag
Established Member
Yeah sounds about right hopefully the new ones will be a little more robust
A PED is a PIN Entry Device - basically a card machine for taking payments, though realistically most people tap contactless rather than inserting a card and tapping in their PIN now.
Avocet is the name of a ticket issuing system which was developed by TTK
alistairlees
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A lot of the recent posts seem off-topic. Is the ScotRail app now functioning perfectly?
hexagon789
Veteran Member
In a word - 'no'.
Northern Rail app can sell Scotrail m-tickets - there may be others.