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Copenhagen 'tourist tax' on non-EU card payments

Mike395

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I've noticed over the last couple of years that a lot of retailers in the centre of Copenhagen now charge you a small 'tourist tax' if you pay with a non-EU card. I can't find out a huge amount online as to the origins of this; is it a 'city tax' (I've only ever seen it in Copenhagen, not in the rest of Denmark, and only in the centre of town; a pub I went to a couple of weeks ago slightly off the beaten track didn't charge it), determined by the acquirer operating the card terminal or something decided by retailers?

The reason I bring it up here - pretty much the only place I found in the centre that didn't charge it was the local transport ticket machines, I presume certain categories are exempt?
 
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Amalie

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This seems a little silly, because in what ways are people from Switzerland, Iceland, or the UK any more or less of a tourist than those from The Netherlands, Italy, or Spain?
 

Mike395

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This seems a little silly, because in what ways are people from Switzerland, Iceland, or the UK any more or less of a tourist than those from The Netherlands, Italy, or Spain?
The simple answer is - they (whoever 'they' are :D) are not allowed to do so for EU-registered cards.
 

The exile

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The simple answer is - they (whoever 'they' are :D) are not allowed to do so for EU-registered cards.
Given the fact that the transactions will be in DKK not EUR, I should have thought they could - as long as they would also charge Danes paying from a non DKK-denominated account (the number who would want to do that must be microscopic).
 

mad_rich

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Hmm. I'll be in Copenhagen in a couple of weeks. I wonder if preloading my Revolut card with a DKK balance will avoid the fee?

Or as a non-EU card, it'll just get hit anyway.
 

The exile

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Hmm. I'll be in Copenhagen in a couple of weeks. I wonder if preloading my Revolut card with a DKK balance will avoid the fee?

Or as a non-EU card, it'll just get hit anyway.
If Denmark is in SEPA then they should charge the same as for Danish nationals. The minute a foreign currency conversion is involved they can start charging because it’s something locals don’t do (so they can charge them the same rate in theory for a service no local ever needs).
 

riceuten

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Hmm. I'll be in Copenhagen in a couple of weeks. I wonder if preloading my Revolut card with a DKK balance will avoid the fee?

Or as a non-EU card, it'll just get hit anyway.
I suspect they will hit you anyway, but it would be good to know if thus was the case.
 

signed

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Are we talking about Dynamic Currency Conversion?

That is the main scam in those cases usually, which you should always deny and pay in local currency, the markup is between 4-8% if you choose pay in card currency.

Some less than scrupulous merchants do sometimes click pay in card currency before you can realize, but with most card networks (and Amex especially apparently), it is relatively easy to claw the markup back if you claim you haven't been given a choice.

Otherwise, I struggle to see how the merchant can even know that the card (or even harder a phone) is non EU
 

riceuten

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Are we talking about Dynamic Currency Conversion?

That is the main scam in those cases usually, which you should always deny and pay in local currency, the markup is between 4-8% if you choose pay in card currency.

Some less than scrupulous merchants do sometimes click pay in card currency before you can realize, but with most card networks (and Amex especially apparently), it is relatively easy to claw the markup back if you claim you haven't been given a choice.

Otherwise, I struggle to see how the merchant can even know that the card (or even harder a phone) is non EU
No, I think the issue is that the retailer hits you with an additional charge due to the card not being EU issued. Which they know because the first six numbers of the card say where the card is from.

DCC and charges levied by your bank are a different ball game
 

mad_rich

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Are we talking about Dynamic Currency Conversion?
No, this is something different.

DCC is when the terminal detects you have a card based in another currency, and offers to charge you in your home currency (at a universally terrible FX rate), which you can always decline.

This is the card terminal detecting you have a foreign card, and deciding to add a juicy commission. 100kr bill, charged as 100kr to a Danish or other EU card, but charged as 104kr to a non-EU card. You don't get to choose. Even if you have a 'perfect exchange rate' card, you're still paying the extra 4kr.
 

crablab

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I wrote a fairly extensive post on DCC and cross-border interchange here: https://www.railforums.co.uk/threads/credit-debit-cards-in-germany.302450/page-3#post-7800583

I don't know where SEPA keeps coming from; it has no relevance to card transactions?
Otherwise, I struggle to see how the merchant can even know that the card (or even harder a phone) is non EU
The BIN range to start with, but there are other fields which can be used. I don't know exactly what's being used here.
This is the card terminal detecting you have a foreign card, and deciding to add a juicy commission. 100kr bill, charged as 100kr to a Danish or other EU card, charges as 104kr to a non-EU card. You don't get to choose.
Correct, it's not DCC. This is very specific to some locations in Copenhagen; eg. you won't get it at Netto or DSB.

I attach a receipt which shows what's happening (I was sufficiently annoyed & confused to take photos of some sample receipts) and here it's described it as a "gebyr", or fee.
Note that the receipt total is 140 DKK - this is what's shown to you on the till. The "fee" is separate and it's only at the end of the process on the terminal that you realise an additional fee has been added.

From some testing, I believe this is only changed to non-EU cards, which is legal (if unscrupulous).
 

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signed

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That's news to me, interesting, thanks for the report
 

mad_rich

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Correct, it's not DCC. This is very specific to some locations in Copenhagen; eg. you won't get it at Netto or DSB.

I attach a receipt which shows what's happening (I was sufficiently annoyed & confused to take photos of some sample receipts) and here it's described it as a "gebyr", or fee.
Note that the receipt total is 140 DKK - this is what's shown to you on the till. The "fee" is separate and it's only at the end of the process on the terminal that you realise an additional fee has been added.
That's interesting. So the bill is 140, the cashier says 140, the card terminal (which doesn't yet know you're about to present a foreign card) says 140.

At what point do you get notified that it's going to be more? Does the terminal show the new price, or is it only when the receipt's printed, and it's too late?
 

Meole

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Does the tax increase on expensive purchases ? Is it applied to a hotel pre paid from the UK on card ?
 

crablab

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At what point do you get notified that it's going to be more? Does the terminal show the new price, or is it only when the receipt's printed, and it's too late?
This I don't recall exactly. I know I was not sufficiently informed about the existence of this charge to start requesting receipts, as the amounts were diffing slightly to the expected.

I can say with certainty it was not well advertised.
All the more reasons to take one’s money elsewhere…
Absolutely; the issue being the disclosure of this charge upfront to afford you the chance to make that choice.
 

Mike395

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That's interesting. So the bill is 140, the cashier says 140, the card terminal (which doesn't yet know you're about to present a foreign card) says 140.

At what point do you get notified that it's going to be more? Does the terminal show the new price, or is it only when the receipt's printed, and it's too late?
The terminal shows the new price after you tap/insert your card, and requires you to confirm you're happy (bearing in mind the only other option is to entirely cancel the transaction!) before processing the payment with the updated amount.
 

gravitystorm

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The terminal shows the new price after you tap/insert your card, and requires you to confirm you're happy (bearing in mind the only other option is to entirely cancel the transaction!) before processing the payment with the updated amount.
Yes, that's my experience too. I visited Denmark in summer 2025 and used my Wise card. It's definitely a "foreign card" fee, not a "foreign currency" fee. I've only experienced it in Denmark and not in any other EU country.

It's also wildly inconsistent. We went to a foodhall in Aarhus several times, and bought food and drinks from different vendors. Some added the fee, some didn't. There's not really much you can do except suck it up.
 

zero

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There's not really much you can do except suck it up.
On my recent trip to Denmark, I paid by cash everywhere as I could not be sure I wouldn't be charged this fee. Perhaps surprisingly, I had no problems spending cash and there was no reluctance by any merchant to accept cash.

The only mild hiccup was near to Copenhagen H just before my train to Hamburg. I went to a bakery to get some food for the journey. On asking if they were happy to take cash, they said yes but they had no change. Fortunately this was ideal for me as I wanted to get rid of all my coins anyway, so just had to select items that added up to the amount of coins I had. When they opened the till I saw it was completely empty with no cash at all.

Does the tax increase on expensive purchases ? Is it applied to a hotel pre paid from the UK on card ?
It's not a tax it's a bank fee that the merchant terminal adds on when it detects a certain type of card. Hotels are unlikely to pass on fees as they are aware they have guests from all over the world.

That's interesting. So the bill is 140, the cashier says 140, the card terminal (which doesn't yet know you're about to present a foreign card) says 140.

At what point do you get notified that it's going to be more? Does the terminal show the new price, or is it only when the receipt's printed, and it's too late?
This situation is very common in Australia at almost every restaurant / bar / cafe as well as random smaller shops, and it applies to all cards, not just foreign ones.

The card terminal says $50. After you tap a card or device the amount changes to some random number such as $51.63 and that's what you get charged. Sometimes, inserting a local debit card and using the PIN will not attract an additional charge, but it depends on what the merchant has set up.

This is curently legal even when there is no way to pay without a card surcharge. In theory merchants can only pass on what they actually get charged by the bank, and must inform you of the amount of surcharge as well as display the total price including surcharge if it's unavoidable.

But walking through any shopping centre in Australia will find numerous breaches of the rules, while the enforcement body does not take action on individual complaints, and consumers need to be very dedicated to bother initiating chargebacks over a few cents.

The central bank intends to ban fees on Visa and Mastercard from October, but roughly 1/3rd of Australians are opposed.

A similar situation occurs in New Zealand. Oddly NZ only proposed to ban surcharges on in-person payments while permitting them for online payments, but there was enough opposition that legislation has been halted for more consultation.
 

blimmo

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I got this in a small food outlet in Leipzig. It's the only time I've ever been charged a card fee and thoroughly confused me (since the terminal was in German).

I'm not particularly opposed to allowing merchants to pass on (some of) the transaction fees since requiring no fees at all be passed to the consumer means Visa/Mastercard get to basically take whatever they want from the retailer. I would like the fees to be shown better before I've decided to pay by card (and which card to use). Much like other drip pricing, adding fees at the last possible second is rather manipulative.
 

whoosh

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The merchant has costs to bear in taking cash payments, bagging it up and taking it to a bank or having it picked up by armoured van.

Or they can take cards and pay a transaction fee. You the consumer shouldn't be paying surcharges or fees.
 

Broucek

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Seems cheeky. That said, VAT is high in Denmark and you can reclaim it at the airport.... I've done so with some Bose headphones and some Royal Copenhagen plates.
 

blimmo

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You the consumer shouldn't be paying surcharges or fees.
Why? If the retailer wants to encourage a particular method of payment (perhaps because the fees are too much for them) I think they should be allowed to pass on some or all of their fees to the consumer.
The merchant has costs to bear in taking cash payments, bagging it up and taking it to a bank or having it picked up by armoured van.
Sure all transactions have costs. The point is the relative values of these which really depends on how much the card networks take the piss.
 

signed

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Wonder if it is even compliant with their merchant agreements with the card networks

Card networks have quite strict rules regarding what card use fees can be charged
 

edwin_m

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Why? If the retailer wants to encourage a particular method of payment (perhaps because the fees are too much for them) I think they should be allowed to pass on some or all of their fees to the consumer.
If they wanted to discourage a particular method of payment then they should make that clear to potential customers before they start to pay. i'd be quite sympathetic if there was a notice explaining they have to pay a significant extra fee for card use and they have to pass it on but people can avoid it by using cash. Sticking an extra charge on at the last moment is going to annoy customers and they may then refuse to pay by card and offer cash instead, so the retailer has to take more time to re-start the transaction that way.

I'm not sure why this should only be applied to foreign cards though - do card issuers charge retailers extra for these, as well as making money from currency conversion? I understand why the EU wouldn't let them charge another EU citizen more than a Danish citizen, but if the fees are such a problem for the retailers they they could legally surcharge everyone the same.
 

Mirjamsterdam

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I'm not sure why this should only be applied to foreign cards though - do card issuers charge retailers extra for these, as well as making money from currency conversion? I understand why the EU wouldn't let them charge another EU citizen more than a Danish citizen, but if the fees are such a problem for the retailers they they could legally surcharge everyone the same.
As far as I know, surcharges for card payments within the EU aren’t allowed. So they’re charging those customers they are allowed to…
 

blimmo

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If they wanted to discourage a particular method of payment then they should make that clear to potential customers before they start to pay. i'd be quite sympathetic if there was a notice explaining they have to pay a significant extra fee for card use and they have to pass it on but people can avoid it by using cash. Sticking an extra charge on at the last moment is going to annoy customers and they may then refuse to pay by card and offer cash instead, so the retailer has to take more time to re-start the transaction that way.
Indeed that is what I meant (and said in my earlier post). I suspect this is due to applying the fee only to foreign cards: by not having a notice they hide it completely from locals and they aren't allowed to charge locals the fee anyway.
 

johncrossley

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I'm not sure why this should only be applied to foreign cards though - do card issuers charge retailers extra for these, as well as making money from currency conversion? I understand why the EU wouldn't let them charge another EU citizen more than a Danish citizen, but if the fees are such a problem for the retailers they they could legally surcharge everyone the same.

The interchange fees for intra EU card transactions are capped at 0.2% for debit cards and 0.3% for credit cards. Of course, this no longer applies for UK to EU transactions, so the fees are now much higher. Surcharges for card transactions were banned in the EU (including the UK) in 2018, but presumably only for intra-EU card transactions. Remember when small shops in the UK used to charge an extra 50p or so for accepting cards and then from 2018 they started refusing card payments below a certain amount (for example £1) instead?
 

whoosh

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Why? If the retailer wants to encourage a particular method of payment (perhaps because the fees are too much for them) I think they should be allowed to pass on some or all of their fees to the consumer.

Sure all transactions have costs. The point is the relative values of these which really depends on how much the card networks take the piss.
Okay, then make the price tag reflect the total, and give a discount for certain types of payment if you want to encourage those.
Don't add an extra charge right at the very last minute in a not very transparent way.
 

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