Ticket scanning / On-board sales commission

[tram21]

It's good to see EMR and the RMT have come to an agreement for a 2p per scan and 6% commission for their guards and train managers.

What are the rates like at other train operators now- I'd like to put a list together.

Also- at TOCs where this has been implemented has anyone noticed an uplift in tickets being checked. e.g. at CrossCountry?

 

[SCDR_WMR]

That seems to be what everyone is getting offered. WMT accepted the same back in Jan (minus ex-Silverlink)

 

[tram21]

(minus ex-Silverlink)

Is that London - Northampton plus the St albans / Bedford - Bletchley lines? Do they get anything or not?

 

[gobbybobby]

Still just 5% commission on ticket sales on swr no financial incentive for ticket scans.

 

[LowLevel]

At EMR it's a bit more nuanced - the "Regional" (ex Central Trains) Senior Conductors have an uplift to 6% commission. No other grades receive commission. They will also get 2p per ticket or railcard scanned.

The Intercity/Connect (ex MML) on train staff including train managers, customer hosts, crew leaders etc get 2p per scan but no commission as now.

EMR Revenue Protection staff are counted as station staff for collective bargaining and thus aren't covered by the agreement and receive no payment.

 

[saismee]

EMR Revenue Protection staff are counted as station staff for collective bargaining and thus aren't covered by the agreement and receive no payment.

Revenue protection staff seem to get no commission anywhere as it would incentivise issuing penalty fares over unpaid fare notices or MG11s. Is there anywhere where revenue staff get commission like conductors?

 

[stadler]

Southern do not give their Conductors or OBSs any commission for scanning tickets. But they do get commission for sales. OBSs get a flat 50p per ticket. Conductors get 5% (rising to 8% for the rest of the month once £2,000 worth of tickets have been sold in that month). Conductors also get the same 5% or 8% rate when they cover OBSs duties.

So for example a Southern Conductor would get a commission of £31.25 (7day std) or £47.45 (14day std) or £47.45 (7day 1st) or £72.50 (14day 1st) from an All Line Rover sale but a Southern OBS would get just 50p. So for expensive tickets it makes a big difference. It is only ticket sales under £10.00 where it works out that an OBS makes more.

I hear that onboard ticket sales have reduced a lot since covid which obviously means much less commission money. I know a Selhurst Conductor at Southern who used to regularly sell over £1,000 worth of tickets in just one single day with all of the anytime travelcards and weekly season ticket renewals. But now he barely even sells £1,000 worth of tickets in one month.

I have put together two lists below below of commission rates. It is useful to have a summary. Please correct me if anything is wrong. Some of the train operators have had commission changes and increases in recent years so it might no longer be all up to date. There are also some i am not sure of.

Ticket Sales Commission Rates:

AVANTI WEST COAST:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• ???? - Train Manager

C2C:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

CALEDONIAN SLEEPER:
• 5% - Train Manager

CHILTERN RAILWAYS:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• ???? - Train Manager

CROSS COUNTRY:
• 0% - Revenue Protection Staff
• ???? - Senior Conductor
• ???? - Train Manager

EAST MIDLANDS RAILWAY (New Rate From 2026):
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Train Manager
• 3.5% - Assistant Ticket Examiner
• 6% - Senior Conductor

EAST MIDLANDS RAILWAY (Old Rate Until 2026):
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Train Manager
• 3.5% - Assistant Ticket Examiner
• 3.5% - Senior Conductor

ELIZABETH LINE:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

EUROSTAR:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Train Manager

GATWICK EXPRESS:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 50p - On Board Supervisor (OBS)
• 5% - Conductor - rate given from the start of each month up until they have sold £2,000 worth of tickets within that month
• 8% - Conductor - rate given for the remainder of each month once they have sold £2,000 worth of tickets within that month

GRAND CENTRAL:
• ???? - Senior Conductor

GREAT NORTHERN:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

GREAT WESTERN RAILWAY:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 1% - Conductor - rate given from the start of each month up until they have sold £1,000 worth of tickets within that month
• 1% - Train Manager - rate given from the start of each month up until they have sold £1,000 worth of tickets within that month
• 1% - Ticket Examiner - rate given from the start of each month up until they have sold £1,000 worth of tickets within that month
• 5% - Conductor - rate given for the remainder of each month once they have sold £1,000 worth of tickets within that month
• 5% - Train Manager - rate given for the remainder of each month once they have sold £1,000 worth of tickets within that month
• 5% - Ticket Examiner - rate given for the remainder of each month once they have sold £1,000 worth of tickets within that month

GREATER ANGLIA:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 4% - Conductor at - Ipswich / Norwich
• 4% - Senior Conductor at - London / Norwich
• 6% - Conductor at - Clacton / Colchester / Wickford

HEATHROW EXPRESS:
• ???? - Revenue Protection Staff

HULL TRAINS:
• ???? - On Board Manager

IRISH RAIL:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Guard

ISLAND LINE:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 5% - Conductor

LONDON NORTH EASTERN RAILWAY:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 5% - Train Manager

LONDON NORTH WESTERN RAILWAY / WEST MIDLANDS RAILWAY (New Rate From 2026):
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 6% - Senior Conductor - based at ex CT depots - Birmingham New Street / Birmingham Snow Hill / Coventry / Crewe / Leamington Spa / Shrewsbury / Stourbridge / Wolverhampton / Worcester
• 6% - Senior Conductor - based at ex SL depots - Bletchley / Northampton / Watford Junction - and were employed after 11/02/2026
• 5% - Senior Conductor - based at ex SL depots - Bletchley / Northampton / Watford Junction - and were employed before 11/02/2026 - rate given from the start of each week up until they have sold £200 worth of tickets within that week
• 10% - Senior Conductor - based at ex SL depots - Bletchley / Northampton / Watford Junction - and were employed before 11/02/2026 - rate given for the remainder of each week once they have sold £200 worth of tickets within that week

LONDON NORTH WESTERN RAILWAY / WEST MIDLANDS RAILWAY (Old Rate Until 2026):
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 1% - Senior Conductor - based at ex CT depots - Birmingham New Street / Birmingham Snow Hill / Coventry / Crewe / Leamington Spa / Shrewsbury / Stourbridge / Wolverhampton / Worcester - for sales of all other tickets
• 4% - Senior Conductor - based at ex CT depots - Birmingham New Street / Birmingham Snow Hill / Coventry / Crewe / Leamington Spa / Shrewsbury / Stourbridge / Wolverhampton / Worcester - for sales of "LNWR Only" and "WMR Only" tickets
• 5% - Senior Conductor - based at ex SL depots - Bletchley / Northampton / Watford Junction - rate given from the start of each week up until they have sold £200 worth of tickets within that week
• 10% - Senior Conductor - based at ex SL depots - Bletchley / Northampton / Watford Junction - rate given for the remainder of each week once they have sold £200 worth of tickets within that week

LONDON OVERGROUND:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

LUMO:
• ???? - Customer Experience Ambassador

MERSEYRAIL:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Train Manager

NORTHERN:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 3% - Conductor on ex ATN T&Cs at - Carlisle / Doncaster / Harrogate / Huddersfield / Hull / Leeds / Middlesbrough / Newcastle / Sheffield / Skipton / York - depots
• 5% - Conductor on ex FNW T&Cs at - Barrow / Blackburn / Blackpool / Buxton / Liverpool / Manchester Piccadilly / Manchester Victoria / Workington / Wigan - depots
• 6% - Conductor on ex TPE T&Cs at - Barrow / Blackpool - depots

SCOTRAIL:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 3% - Ticket Examiner
• 5% - Conductor

SOUTH WESTERN RAILWAY:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - Metro Guard
• 5% - Commercial Guard

SOUTHERN:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 50p - On Board Supervisor (OBS)
• 5% - Conductor - rate given from the start of each month up until they have sold £2,000 worth of tickets within that month
• 8% - Conductor - rate given for the remainder of each month once they have sold £2,000 worth of tickets within that month

SOUTHEASTERN:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0% - On Board Manager (OBM)
• 5% - Conductor

STANSTED EXPRESS:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

THAMESLINK:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff

TRANS PENNINE EXPRESS:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 6% - Conductor

TRANSLINK NORTHERN IRELAND RAILWAYS:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 0p - Conductor - 1st to 100th tickets per week
• 0p - Train Manager - 1st to 100th tickets per week
• 6p - Conductor - 101st to 200th tickets per week
• 6p - Train Manager - 101st to 200th tickets per week
• 11p - Conductor - 201st and above tickets per week
• 11p - Train Manager - 201st and above tickets per week

TRANSPORT FOR WALES:
• 0% - Ticket Office Clerks
• 0% - Revenue Protection Staff
• 4% - Train Manager

Ticket Scanning Commission Rates:

AVANTI WEST COAST:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• ???? - Train Manager

C2C:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

CALEDONIAN SLEEPER:
• ???? - Train Manager

CHILTERN RAILWAYS:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• ???? - Train Manager

CROSS COUNTRY:
• 0p - Revenue Protection Staff
• ???? - Senior Conductor
• ???? - Train Manager

EAST MIDLANDS RAILWAY:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 2p - Train Manager
• 2p - Senior Conductor
• 2p - Assistant Ticket Examiner

ELIZABETH LINE:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

EUROSTAR:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Train Manager

GATWICK EXPRESS:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - On Board Supervisor
• 0p - Conductor

GRAND CENTRAL:
• ???? - Senior Conductor

GREAT NORTHERN:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

GREAT WESTERN RAILWAY:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Conductor
• 0p - Train Manager
• 0p - Ticket Examiner

GREATER ANGLIA:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Conductor at - Ipswich / Norwich
• 0p - Senior Conductor at - London / Norwich
• 0p - Conductor at - Clacton / Colchester / Wickford

HEATHROW EXPRESS:
• ???? - Revenue Protection Staff

HULL TRAINS:
• ???? - On Board Manager

IRISH RAIL:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Guard

ISLAND LINE:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Conductor

LONDON NORTH EASTERN RAILWAY:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Train Manager

LONDON NORTH WESTERN RAILWAY / WEST MIDLANDS RAILWAY:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 2p - Senior Conductor

LONDON OVERGROUND:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

LUMO:
• ???? - Customer Experience Ambassador

MERSEYRAIL:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Train Manager

NORTHERN:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 2p - Conductor on ex ATN T&Cs at - Carlisle / Doncaster / Harrogate / Huddersfield / Hull / Leeds / Middlesbrough / Newcastle / Sheffield / Skipton / York - depots
• 2p - Conductor on ex FNW T&Cs at - Barrow / Blackburn / Blackpool / Buxton / Liverpool / Manchester Piccadilly / Manchester Victoria / Workington / Wigan - depots
• 2p - Conductor on ex TPE T&Cs at - Barrow / Blackpool - depots

SCOTRAIL:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• ???? - Ticket Examiner
• ???? - Conductor

SOUTH WESTERN RAILWAY:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Metro Guard
• 0p - Commercial Guard

SOUTHERN:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - On Board Supervisor
• 0p - Conductor

SOUTHEASTERN:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - On Board Manager
• 0p - Conductor

STANSTED EXPRESS:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

THAMESLINK:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff

TRANS PENNINE EXPRESS:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 2p - Conductor (Ticket Scans)
• 2p - Conductor (Railcard Scans)
• 2p - Conductor (Smartcard Scans)
• 2p - Conductor (ENCTS Card Scans)
• £1 - Conductor (First Class Upgrades)

TRANSLINK NORTHERN IRELAND RAILWAYS:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 0p - Conductor
• 0p - Train Manager

TRANSPORT FOR WALES:
• 0p - Ticket Office Clerks
• 0p - Revenue Protection Staff
• 2p - Train Manager

I do wonder if GBR will try to standardise everything once it is fully up and running. They seem to be offering 6% for ticket sales and 2p for ticket scans to a lot of operators recently. Maybe that will become the new standard rate.

 

[D1537]

I'm wondering if LNER train managers have recently gained a ticket scanning payment, as on my commute I am having my ticket checked a lot more in the last few months than previously. Also when travelling with my wife we are getting asked for our 2T Railcard regularly, which was very hit and miss previously. On a journey from Newcastle to Northallerton last week the TM came through three times! (OK, it was a 5-car, but even so).

 

[DarloRich]

The incentives do drive improved ticket checks. I am all for them as a win/win for all sides.

Shared productivity bonus, new technology introduced, reduced fraudulent travel and revenue loss, increased staff visibility etc etc

I would like to see them introduced on WCML South now.........

 

[Fokx]

I have put together two lists below below of commission rates. It is useful to have a summary. Please correct me if anything is wrong.

At Transpennine Express, conductors also receive £1 per weekend upgrade (WET tickets) and 2p Railcard, Smartcard and concessionary pass commission.

 

[Belperpete]

The incentives do drive improved ticket checks. I am all for them as a win/win for all sides.

They might for electronic tickets, but I think it is having the reverse effect for CCST. Guards seem to be very conscientious in scanning etickets, but when I hold up my CCST (most of my journeys involve cross-London) it usually gets barely a glance. No money in it for them to check it, let alone go to the effort of "clipping" it (doodling on it, or whatever).

 

[LowLevel]

Southern do not give their Conductors or OBSs any commission for scanning tickets. But they do get commission for sales. OBSs get a flat 50p per ticket. Conductors get 5% (rising to 8% for the rest of the month once £2,000 worth of tickets have been sold in that month). Conductors also get the same 5% or 8% rate when they cover OBSs duties.

So for example a Southern Conductor would get a commission of £31.25 (7day std) or £47.45 (14day std) or £47.45 (7day 1st) or £72.50 (14day 1st) from an All Line Rover sale but a Southern OBS would get just 50p. So for expensive tickets it makes a big difference. It is only ticket sales under £10.00 where it works out that an OBS makes more.

I hear that onboard ticket sales have reduced a lot since covid which obviously means much less commission money. I know a Selhurst Conductor at Southern who used to regularly sell over £1,000 worth of tickets in just one single day with all of the anytime travelcards and weekly season ticket renewals. But now he barely even sells £1,000 worth of tickets in one month.

I have put together two lists below below of commission rates. It is useful to have a summary. Please correct me if anything is wrong. Some of the train operators have had commission changes and increases in recent years so it might no longer be all up to date. There are also some i am not sure of.

Ticket Sales Commission Rates:


Ticket Scanning Commission Rates:


I do wonder if GBR will try to standardise everything once it is fully up and running. They seem to be offering 6% for ticket sales and 2p for ticket scans to a lot of operators recently. Maybe that will become the new standard rate.

EMR ticket examiners (there's only 2 staff members remaining in that grade, both part time) are staying at 3.5% as they are grouped under the revenue protection/stations bargaining group.

 

[alistairlees]

They might for electronic tickets, but I think it is having the reverse effect for CCST. Guards seem to be very conscientious in scanning etickets, but when I hold up my CCST (most of my journeys involve cross-London) it usually gets barely a glance. No money in it for them to check it, let alone go to the effort of "clipping" it (doodling on it, or whatever).

Don’t they receive a salary? Surely that counts as “money in it for them”?

 

[DarloRich]

They might for electronic tickets, but I think it is having the reverse effect for CCST. Guards seem to be very conscientious in scanning etickets, but when I hold up my CCST (most of my journeys involve cross-London) it usually gets barely a glance. No money in it for them to check it, let alone go to the effort of "clipping" it (doodling on it, or whatever).

Ok but at least they are out looking at it. I also bet the percentage of paper tickets on most routes is falling very quickly.

Anecdotally that would match my experience

 

[John R]

I would be inclined to offer a higher amount for checking a railcard, or alternatively not to give the commission if a ticket scanned with a railcard discount doesn’t have the railcard scanned.

That’s based on the number of cases we see on the disputed board where someone is caught with an out of date railcard and they say they haven’t been asked for it in months.

 

[transportphoto]

alternatively not to give the commission if a ticket scanned with a railcard discount doesn’t have the railcard scanned.

A large proportion of railcards are still non-digital. Paper and plastic railcards still very prevalent.

 

[ModernRailways]

They might for electronic tickets, but I think it is having the reverse effect for CCST. Guards seem to be very conscientious in scanning etickets, but when I hold up my CCST (most of my journeys involve cross-London) it usually gets barely a glance. No money in it for them to check it, let alone go to the effort of "clipping" it (doodling on it, or whatever).

A CCST doesn’t require much more than a cursory glance, date, ticket type and where you’re going too. eTickets are much the same, the scanner beeps indicate validity, a cursory glance at the origin/destination will back up if they’re on the right train in the right direction.
On longer distance journeys where people are likely to have a change then it will usually get a double check, but on local/regional journeys it’s easy to cursory glance.

 

[dk1]

Although seeing some of the most proactive and visible conductors on the network Greater Anglia (ex-Anglia Railways) staff afaik still only get 5% commission for those on older contracts whereas newer entrants get a maximum of 4% and less than that for the first few months. None get any payment for ticket scans and are regularly monitored & picked up if they do not meet expectations.

 

[saismee]

Although seeing some of the most proactive and visible conductors on the network Greater Anglia (ex-Anglia Railways) staff...

If they get their scans during the busiest parts then they can avoid going through on the last East Suffolk/Felixstowe . Unserious post of course, though I wouldn't blame them for hiding in the back cab on those services.

 

[John R]

A large proportion of railcards are still non-digital. Paper and plastic railcards still very prevalent.

I should have thought of that, as mine is.

 

[RPI]

GWR ticket examiners get 5% on every sale from day one of each period, no staff at GWR get money for scans.

 

[azOOOOOma]

LNER is 5% for TMs. No scanning payment. Not much in terms of sales, especially now that upgrades are promoted by the app so there’s less chance of selling an upgrade onboard.

It’s down to personal preference but there’s no way I’m charging someone extra for a train going to the same place a couple of minutes apart but there’s a few colleagues who would hammer people for a full Anytime single for boarding the :27 and not the :24 departure but each to their own.

RPOs are zero commission and I’m not sure about ticket office staff.

 

[trainophile]

Given the emphasis on "you MUST buy before you board" nowadays, I'm surprised there's even a mechanism for selling tickets on board, let alone paying commission. Except for the comparatively few stations that don't have a ticket office or machine, of course.

I too have noticed an increase in ticket checks in the last few months, and rail cards being asked for. Sometimes the inspector seems quite disappointed when my paper/plastic ones are produced, which merit barely a glance. I bought a ticket at the counter at a GWR station recently, and was surprised to find it was a flimsy paper one with a QR code printed on it, which was subsequently scanned on board. I thought this must be the way it's going to go, so that the checkers do get their 2ps, even with non e-tickets.

 

[D1537]

It’s down to personal preference but there’s no way I’m charging someone extra for a train going to the same place a couple of minutes apart but there’s a few colleagues who would hammer people for a full Anytime single for boarding the :27 and not the :24 departure but each to their own.

Good for you. I've seen this issue at York when pax get confused because the two Edinburgh departures get close together because the "stopper" is a bit late (especially as they're both booked off the same platform in most hours).

 

[dk1]

If they get their scans during the busiest parts then they can avoid going through on the last East Suffolk/Felixstowe . Unserious post of course, though I wouldn't blame them for hiding in the back cab on those services.

From what I witness on a daily basis, not many GA conductors hide. Im quite shocked when travelling with other operators across the UK at how poor they are in comparison.

 

[td97]

I would be inclined to offer a higher amount for checking a railcard, or alternatively not to give the commission if a ticket scanned with a railcard discount doesn’t have the railcard scanned.

That’s based on the number of cases we see on the disputed board where someone is caught with an out of date railcard and they say they haven’t been asked for it in months.

A large proportion of railcards are still non-digital. Paper and plastic railcards still very prevalent.

In which case, the guard/conductor would accept a 2nd prompt on their device to confirm that they have verified the Railcard is present and valid.

 

[tram21]

EMR ticket examiners (there's only 2 staff members remaining in that grade, both part time) are staying at 3.5% as they are grouped under the revenue protection/stations bargaining group.

What does their job involve out of interest? What services do they work on?

== Doublepost prevention - post automatically merged: 12 Apr 2026 ==

From what I witness on a daily basis, not many GA conductors hide. Im quite shocked when travelling with other operators across the UK at how poor they are in comparison.

That's very good. EMR are generally pretty good but a few too many do hide, I hoping that the ticket scanning payment encourages some more checks as fare evasion is quite high but is never really picked up on.

 

[saismee]

From what I witness on a daily basis, not many GA conductors hide. Im quite shocked when travelling with other operators across the UK at how poor they are in comparison.

In all honesty I think the majority of times conductors don't sell tickets is when their machines are broken. Our conductors seem to be proud of the company and their services.

 

[dk1]

In all honesty I think the majority of times conductors don't sell tickets is when their machines are broken. Our conductors seem to be proud of the company and their services.

Yes that was a regular issue a few years ago but not so much now. Biggest problem seems to be the card printers but even that doesn’t matter when guards carry paper roll printers too.

 

[Sleepy]

In all honesty I think the majority of times conductors don't sell tickets is when their machines are broken. Our conductors seem to be proud of the company and their services.

You may find it all unravelling soon - dispute about Sunday working arrangements has come to a head and they will be looking at their EMT cousins with the scanning payment and wondering why they don't have similar deal.