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Old Oak Common - Level Boarding for Elizabeth Line trains

Horizon22

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This does not mean that staff are readily available where you need them. The sentence you’re replying to made perfect sense and this doesn’t as a response to it imo.

Well the user said wheelchair passengers would be "trapped on a train until it returns to Central London" which is untrue.

Station staff are not psychic and the Elizabeth line runs services up to every 5 minutes on GEML & GWML - they need to know what train somebody is on to assist.
 
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z444z

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Well the user said wheelchair passengers would be "trapped on a train until it returns to Central London" which is untrue.
How is that untrue? How is a wheelchair user who requires a ramp to disembark not stuck, short of pulling the alarm or blocking the train doors?
 

Horizon22

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How is that untrue? How is a wheelchair user who requires a ramp to disembark not stuck, short of pulling the alarm or blocking the train doors?

Because as happens anywhere else on the network, they inform a member of staff before they board and then the origin and destination stations handover the details. As I said, there is signage and announcements all across the Elizabeth line network informing people of this, even more so in the priority seating area by the middle carriage of a 345.
 

z444z

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Because as happens anywhere else on the network, they inform a member of staff before they board and then the origin and destination stations handover the details. As I said, there is signage and announcements all across the Elizabeth line network informing people of this, even more so in the priority seating area by the middle carriage of a 345.
The person said “a wheelchair user can board a train in central london without assistance, but requires assistance to alight”. This is objectively true.

You’re the only one discussing whether the wheelchair user should inform staff - of course they should - we’re talking about what happens when, as will always happen regardless of announcements or signage, mistakes are made.

And anyway, someone showing up with a ramp at your destination is far from guaranteed even if you do inform staff, and when that happens you are in fact stuck until the train returns to London.
 

PLY2AYS

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How feasible or expensive would an adjustable platform surface be?

Ideally all rolling stock would be standardised, but that’s not a practical solution, even at a procurement level.

I realise this is speculative, but curious as to whether there are any alternative ‘outside of the box’ options so to speak.
 

Benjwri

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How feasible or expensive would an adjustable platform surface be?

Ideally all rolling stock would be standardised, but that’s not a practical solution, even at a procurement level.

I realise this is speculative, but curious as to whether there are any alternative ‘outside of the box’ options so to speak.
Unless they come up with some solution from the work they're doing for OOC that could be rolled out, it is entirely infeasible, the higher platform level would foul the loading gauge of freight. Even if they could it would be very expensive, although at least cheaper than lowering the platforms.
 

zwk500

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Unless they come up with some solution from the work they're doing for OOC that could be rolled out, it is entirely infeasible, the higher platform level would foul the loading gauge of freight. Even if they could it would be very expensive, although at least cheaper than lowering the platforms.
You could quite conceivably build the permanent platform sufficiently clear of the loading gauge envelope with extending gap-fillers to meet Elizabeth line trains. This system is used by other metros worldwide.

However, several recent fleets in the UK have used train-mounted gap fillers and this feels like a more practical solution going forward. Unfortunately, the 345s were not ordered with such gap fillers, so it will be interesting to see how they decide to solve this conundrum.
 

Horizon22

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The person said “a wheelchair user can board a train in central london without assistance, but requires assistance to alight”. This is objectively true.

Indeed it is, and I didn't dispute that. I suppose its true if literally no interaction or intervention takes place at all, which just doesn't happen 99.9 % of the time

You’re the only one discussing whether the wheelchair user should inform staff - of course they should - we’re talking about what happens when, as will always happen regardless of announcements or signage, mistakes are made.

Agreed. But the consequences are exactly the same as they would be elsewhere. However this adds a new dimension because normally that is a staff communication error, whereas in this case, in theory staff wouldn't actually know where you were going despite best endeavours, if you self-board

And anyway, someone showing up with a ramp at your destination is far from guaranteed even if you do inform staff, and when that happens you are in fact stuck until the train returns to London.

What happens in reality is that someone (usually the wheelchair user) pulls the passenger alarm, the train is delayed for a few minutes, station staff are mobilised and assist the individual off. All stations are at least step-free from platform to street level so circulating is not as difficult as it may be in some parts of the country even if that is still a large inconvenience.

But seeing as platforms are not going to be wholesale rebuilt, it is difficult to see any reasonable solution here.
 

z444z

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Indeed it is, and I didn't dispute that.

Agreed. But the consequences are exactly the same as they would be elsewhere. However this adds a new dimension because normally that is a staff communication error, whereas in this case, in theory staff wouldn't actually know where you were going despite best endeavours, if you self-board

What happens in reality is that someone (usually the wheelchair user) pulls the passenger alarm, the train is delayed for a few minutes, station staff are mobilised and assist the individual off. All stations are at least step-free from platform to street level so circulating is not as difficult as it may be in some parts of the country even if that is still a large inconvenience.

But seeing as platforms are not going to be wholesale rebuilt, it is difficult to see any reasonable solution here.
Thanks for elaborating, we don’t actually seem to have any disagreement at all :D

I just think this situation is far less acceptable to and less expected by passengers on a brand new line through London - many will not realise that it’s just a small part of it that’s new. Not upgrading existing stations to have level access while they were already being worked on was an unfortunate but sensible compromise (except Stratford, in my opinion, the omission of level boarding at Stratford is absurd). But building a brand new station with this many platforms and potential paths and making the choice not to have level boarding would be ludicrous.
 

Horizon22

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Thanks for elaborating, we don’t actually seem to have any disagreement at all :D

I just think this situation is far less acceptable to and less expected by passengers on a brand new line through London - many will not realise that it’s just a small part of it that’s new. Not upgrading existing stations to have level access while they were already being worked on was an unfortunate but sensible compromise (except Stratford, in my opinion, the omission of level boarding at Stratford is absurd). But building a brand new station with this many platforms and potential paths and making the choice not to have level boarding would be ludicrous.

Good to know!

However many of the stations were not worked on - with the exception of step-free access which is not necessarily linked to any platform adjustment works - and if they were would have a) added even more cost to the Crossrail programme and b) may not have even been feasible because of the aforementioned issues with freight and other stock.

The problem is that step-free access can be done two ways, but they don't have interoperability. And the Elizabeth line services theoretically has both. All a bit unsatisfactory, but such issues are baked in at this point.
 

rower40

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Actively tilting trains were developed in the 1970s/1980s to cope with legacy infrastructure.
Should we now consider active platforms that adjust their height to the approaching train?
It’s only a small step (pun intended) to having fully active track, that tilts appropriately to the speed of the train using it.
 

sprunt

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How many platforms is OOC going to have? Is there a reason it can't be built with some platforms at one height and some platforms at another, with the trains being directed to the appropriate platform and future new trains for those services being specced accordingly?
 

zwk500

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How many platforms is OOC going to have? Is there a reason it can't be built with some platforms at one height and some platforms at another, with the trains being directed to the appropriate platform and future new trains for those services being specced accordingly?
It could be built as such, but it would reduce flexibility in the event of disruption or engineering work.
 

Alpine Rider

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It could be built as such, but it would reduce flexibility in the event of disruption or engineering work.
Unfortunately recent youTube videos suggest the platforms are already largely complete - I guess you could still adjust the track height on some platforms but the platforms are all precast concrete units which were built off site and lowered into the deep hole which will contain the Old Oak Common platform box.
 

zwk500

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Unfortunately recent youTube videos suggest the platforms are already largely complete - I guess you could still adjust the track height on some platforms but the platforms are all precast concrete units which were built off site and lowered into the deep hole which will contain the Old Oak Common platform box.
The box is for HS2, Elizabeth line trains will be using the GWML platforms at surface level. It's been a while since I went through there, I'm not sure if the relief line platform structures have been built yet?

They've almost certainly been designed by now though, so any decision about how to tackle level boarding has presumably already been made by the project team.
 

Benjwri

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The box is for HS2, Elizabeth line trains will be using the GWML platforms at surface level. It's been a while since I went through there, I'm not sure if the relief line platform structures have been built yet?

They've almost certainly been designed by now though, so any decision about how to tackle level boarding has presumably already been made by the project team.
The structure coming from them have certainly started to be cast, a month or so ago the rebar had reached what looked like the level of the bridge above the station, so it would certainly be difficult to change at this stage.
 

mr_moo

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Low floors also reduce floor space (including narrower aisles)which is less than ideal for capacity on metro type services (and DfT won't pay for the extra vehicles to make up for this loss in capacity).
Fair point! This is the internals of a Greater Anglia class 745 (Stanstead Express).
20260120_091055.JPG20260120_090951.JPG
The different internal floor level also make wheelchair provision a little more tricky, and creates internal steps around sets etc, so it's all a bit of a trade-off.


If you look at the official definition of level boarding - it is just minimal step boarding (e.g. small lips are permitted), the gap fillers don't have to be horizontal they can be angled (as all the HS2 bidders had to do for NR platform infrastructure i.e. everyone but Stadler...). Everyone assumes level = horizontal just because Stadler bid at Greater Anglia in that way. Other OEMs bidding for future contracts may do things differently to what Stadler have done and still comply...
Indeed. The 'official' definition of level boarding would be the values states in the Accessability NTSN:

This states
Level access
A level access is an access from a platform to the doorway of a rolling stock for
which it can be demonstrated that:
— The gap between the door sill of that doorway (or of the extended bridging
plate of that doorway) and the platform does not exceed 75 mm measured
horizontally and 50 mm measured vertically and
— The rolling stock has no internal step between the door sill and the vestibule.

This definition in itself has no legal or formal standing - it's just a definition. However, it is referenced by the RVAR, which states:

Boarding devices

1.—(1) Subject to sub-paragraph (2), when a wheelchair-compatible doorway in a rail vehicle is open at a platform at a station, or at a stop, a boarding device must be fitted by the operator between that doorway and the platform, or the stop, if a disabled person in a wheelchair wishes to use that doorway.

(2) Sub-paragraph (1) does not apply where the gap between the edge of the door sill of the wheelchair-compatible doorway and the platform, or stop, is not more than 75 millimetres measured horizontally and not more than 50 millimetres measured vertically.

So essentially, level boarding, or 'level access', is devined as the values below which you don't need to use a boarding ramp, and "passengers of reduced mobility" can "self load".

Is the idea to have new higher platforms only on 4 Relief lines and leave 4 Mains at the old height?
Yes, Old Oak Common will have 8 platforms on the GWML. 4 on the 'Main' lines and 4 on the 'Releif' lines.

The problem is that there's more than one. Historically there was a step up from the platform to the train. It wasn't possible at the time to build trains with lower floors. As a consequence the Heathrow Express only used platforms which were higher than normal. It wasn't possible to rebuild all stations to this standard because it would foul the loading gauge for existing stock, particularly freight.

The Heathrow Express high platform standard was perpetuated in the Elizabeth Line tunnel stations but cannot be applied once out on the older main lines east and west where it shares tracks which have platforms built to older standards.

It's noticeable that the S stock on London Underground has level boarding at many stations. These are full sized trains ofa similar style to the Elizabeth Line but have the advantage that on most of their routes they don't share the plaforms with anything else.

Absolutely. We've baked in historical decisions with the new Liz line, and thus there is a physical incompatability between high floor and low floor trains at the same platform.

The standard UK loading gauge (actually there are lots different ones, but most are different top height, flat or various shapes approximating arches), also has curve in at the lower sides, it doesn't go straight down to axle height.

This means standard 915mm platform heights are at a narrower part of the vehicle, than high floor vehicles (where floor is nearer 1.1m above track level). In slam door era vehicles had wooden step boards and so floor could be at higher level above the frames.
Spot on. Here's a handy diagram showing this.

1769639441798.png


The 8 surface platforms were originally to be built so any surface trains could call there, and that means with 915mm platforms as there is now plans for many new trains to have a floor section by the doors at this height (even if floor is higher over wheels)
Indeed. This is the standard soliution, but with the platforms forming the connection between the Elizabeth Line, which is level boarding in the central section, and HS2, which will be level boarding throughout, it makes a lot of sense to break with convention here.

This does not mean that staff are readily available where you need them. The sentence you’re replying to made perfect sense and this doesn’t as a response to it imo.
Very true! Old Oak Common will very much be staffed first to last, but yes, you can put loads of staff onto a station but there will always be a time when they are int he wrong place!
 

Recessio

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I still think it's a ridiculous state of affairs that we've locked in not having level boarding at the non-core stations of the Elizabeth line, for the sake of not having to rebuild only 3 stations at Heathrow, especially when they don't meet the new standard height. What the hell is a point in having a standard if we can just build a new railway under Central London anyway that doesn't meet it...
 

Horizon22

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I still think it's a ridiculous state of affairs that we've locked in not having level boarding at the non-core stations of the Elizabeth line, for the sake of not having to rebuild only 3 stations at Heathrow, especially when they don't meet the new standard height. What the hell is a point in having a standard if we can just build a new railway under Central London anyway that doesn't meet it...

Well one major issue would be that the Heathrow stations aren't under Network Rail juridstiction, being owned and operated by Heathrow Airport. So they couldn't just order them rebuilt (without a shedload of extra money) like other stations around the network and HAL were (and still are) pretty wary about the impact of Crossrail / TfL / Elizabeth line in the first place.
 

zwk500

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I still think it's a ridiculous state of affairs that we've locked in not having level boarding at the non-core stations of the Elizabeth line, for the sake of not having to rebuild only 3 stations at Heathrow, especially when they don't meet the new standard height. What the hell is a point in having a standard if we can just build a new railway under Central London anyway that doesn't meet it...
Worth pointing out that the standard of 915mm would not provide level boarding with any UK train without aids.
 

Travelmonkey

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Well the user said wheelchair passengers would be "trapped on a train until it returns to Central London" which is untrue.

Station staff are not psychic and the Elizabeth line runs services up to every 5 minutes on GEML & GWML - they need to know what train somebody is on to assist.
And when they do know they still forget about you,

== Doublepost prevention - post automatically merged: ==

The HS2 mockups show for the bespoke stations diagonal gap fillers can be employed it's a issue with the legacy stations.
 
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Geogregor

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Yes, Old Oak Common will have 8 platforms on the GWML. 4 on the 'Main' lines and 4 on the 'Releif' lines.

So, I assume that for level boarding to Elizabeth Line trains they only need non-standard height on the relief lines. Is that the plan?
 

Snow1964

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So, I assume that for level boarding to Elizabeth Line trains they only need non-standard height on the relief lines. Is that the plan?
The 2 middle platforms of the 4 relief line platforms will normally be used for reversing Elizabeth line trains. The outer sides of those two island platforms will be used by through trains including freight.

There is no separate through lines (without platforms) for trains not stopping (including freight trains).

At this point might be thinking, simple solution, have lower track height for the pair where Elizabeth line trains normally terminate, so they are level with high floor Elizabeth line trains, even if need standard platform heights at the other six surface platforms. But not that simple, as those platforms can be used during disruption or engineering works by normal trains (eg 387s, 80x IETs)

Another possibility is build them to standard 915mm plus tolerance. From memory there is a variation allowed within the standard, it is something like +/- 15mm (might be 20mm), so could in theory build them accurately at 930mm. Which would obviously be better compromise height than platforms which are nearer 905-915mm
 

Benjwri

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have lower track height for the pair where Elizabeth line trains normally terminate, so they are level with high floor Elizabeth line trains, even if need standard platform heights at the other six surface platforms.
Which would just cause even more confusion, how do you easily tell people they can only have step free access on certain services, how do you display that on a map?
 

Horizon22

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And when they do know they still forget about you,

== Doublepost prevention - post automatically merged: ==

Not going to say it doesn't happen, but it is incredibly rare.

== Doublepost prevention - post automatically merged: ==

So, I assume that for level boarding to Elizabeth Line trains they only need non-standard height on the relief lines. Is that the plan?

Would be dangerous to do that considering the amount of times there's a two-track railway on the GWML.
 

Horizon22

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Out of interest, are you a wheelchair user or otherwise dependent on step free access?

No, but I do see statistics on these figures on a regular basis.

Of course failings should be reduced to 0%, and any negative experience counteracts multiple routine, positive experience where assistance is fully provided. But I am not native to suggest that it will be easy to avoid completely without the implementation of widespread step-free access from train to street everywhere. But then I am also realistic enough to know this simply will not happen any time soon, so wheelchair users will be dependent on staff support for the forseeable. And when this occurs, unfortunately there will be some element of human error. This can be heavily mitigated, but elimination is probably impossible.
 

z444z

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Well I am, and my personal failure rate is around 5%. I do everything by the book assistance wise and never board a train without confirmation that assistance at the other end has been confirmed, and yet my failure rate is still that high.

Statistics will not reflect the reality here, we need to listen to lived experience from the people affected.
 

Horizon22

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Statistics will not reflect the reality here, we need to listen to lived experience from the people affected.

It still means that 19/20 of journeys are successful. As I said, the aim is always 0% and any even that one failing is one that someone not in a wheelchair would be able to make without issue and no doubt is a terribly negative experience for you or others.

Of course, lived performance is important and forms a key part of any assistance improvement plan for TOCs or NR. But there also needs to be a way to measure how progress is being made. Which it is.
 

z444z

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It still means that 19/20 of journeys are successful. As I said, the aim is always 0% and any even that one failing is one that someone not in a wheelchair would be able to make without issue and no doubt is a terribly negative experience for you or others.

Of course, lived performance is important and forms a key part of any assistance improvement plan for TOCs or NR. But there also needs to be a way to measure how progress is being made. Which it is.
I appreciate what you’re saying but the way you said “that’s incredibly rare” to someone raising a very real concern came across a little dismissive. I agree with what you’ve said in this latest post but do not agree that it’s incredibly rare. I’d consider incredibly rare to be below 1%, maybe even below 0.5%, not 5-10% as is the experience of myself and every other disabled person I know.
 

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