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ORR estimates of station usage 2024/25

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paulmch

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In 2024/25 Cambridge was significantly affected by engineering work associated with the construction of the new Cambridge South station. I have a list of 12 weekend closures of both routes to/from London between April and November 2024. There was also a full Christmas/New Year closure, if I remember right this ran through to 5 January 2025. Some of the closures affected the north end too because of the separate Cambridge resignalling project. I estimate that the London routes were closed on about 10% of days in 2024/25.

This is possibly why Chelmsford-Liverpool Street climbed above Cambridge-Kings Cross in the top 10 flows with at least one station outside London, which is otherwise in the same order in 2024/25 as in 2023/24.
Which makes it all the more impressive that the overall market from Cambridge (if you include Cambridge North) seems to have grown by about 800,000. It'll be fascinating to watch the impact that Camb South has when it eventually opens!
 

Alex365Dash

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Unless any stations have a local human population of zero.
…Alright, I’ll bite with a serious suggestion.

Being generous and using Brighton and Hove’s entire 2021 population for this at 277,200, having 15,328,450 entries and exits leads to an approximate of 55,297 single journeys per 10,000 people living there. (Yes, I did just make up that unit of measurement, but I do need something to go on.)

Considering the decent amount of tourism Brighton gets, I think that’s a good starting point…
 
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Failed Unit

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I find it interesting some of the destinations. If you look at Old Street, the most popular destination is Moorgate. Which is odd as I have never seen anyone do that journey deliberately by national rail (some do get on the train into Moorgate to get a seat for its return)

Likewise Farringdon’s is Liverpool St….

I know these things don’t matter,

Lincoln’s was London KX, which was a surprise (I was expecting Nottingham) and Grimsby Town has got Lincoln (but can still only get a service every two hours)
 

Sleepy

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The Chelmsford to Liverpool St. flow figures are certainly inflated by split tickets, the number of splits seen on Norwich "fast" journeys is steadily increasing. I wonder how much these flag up on TOC systems as potential short fare evaders from non- barried Essex stations as there isn't going to be any entry scans and many passengers think they must only show the portion relative to where train is in the journey to conductors.
 

A S Leib

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…Alright, I’ll bite with a serious suggestion.

Being generous and using Brighton and Hove’s entire 2021 population for this at 277,200, having 15,328,450 entries and exits leads to an approximate of 55,297 single journeys per 10,000 people living there. (Yes, I did just make up that unit of measurement, but I do need something to go on.)

Considering the decent amount of tourism Brighton gets, I think that’s a good starting point…
Returning with a serious suggestion of my own, I'd guess Shenfield would be high up. Shenfield itself only has a population of five thousand as far as I can tell, but 5.81 mn passenger entries / exits.

== Doublepost prevention - post automatically merged: ==

Surely it’s the City of London?
Around 148 mn journeys for a place with nine thousand residents. Over 500,000 people were employed there in 2019, which would still mean ~296 journeys per year per person there.
 
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Sleepy

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Returning with a serious suggestion of my own, I'd guess Shenfield would be high up. Shenfield itself only has a population of five thousand as far as I can tell, but 5.81 mn passenger entries / exits.
It would have some travel to from larger catchment area for commuting due to more frequent service/faster journey times than say Ingatestone or Brentwood plus it being split point for Oyster/freedom pass etc. users.
 

D1537

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The "Interchanges" figure for Northallerton is shown as zero when there will quite clearly be a number occurring there...
 

A S Leib

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The "Interchanges" figure for Northallerton is shown as zero when there will quite clearly be a number occurring there...
As an opposite example, there were apparently two passengers changing at Penrith for every seven entering or exiting; even for cases like Lockerbie to Euston where changing there might be plausible, I'd be surprised if numbers are that high, especially there rather than at Carlisle, Lancaster or Preston.
 

D1537

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As an opposite example, there were apparently two passengers changing at Penrith for every seven entering or exiting; even for cases like Lockerbie to Euston where changing there might be plausible, I'd be surprised if numbers are that high, especially there rather than at Carlisle, Lancaster or Preston.
Split tickets?
 

cle

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The Elizabeth line growth is so impressive. Not just the existing stations (Ilford, Romford - both flying) - but the new ones: Canary Wharf (15), Custom House (10), Woolwich (13.7) and Abbey Wood (12) - it's incredible.

Ealing and especially Hayes growth is massive too. Southall too. And Hanwell vs the past is impressive. West Ealing and Acton ML I thought would be higher.



I am curious on some of the tube interchange and delineation. Also ticketing.
Two examples - Queens Park shows zero interchanges which is clearly not true, and shows the busest pair as being Wembley Central - I would be positive that if NR only, that would be Euston. Similarly, Vauxhall shows zero interchanges (lunacy) and Wimbledon as the pairing, not Waterloo.

Do these in fact reference tube changes (e.g. Wimbledon to Vic line, Wembley Central LO onto Bakerloo at QP?) - any context here?
 

Krokodil

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I.e. A little village station getting a massive boost due to it being a split point, even though hardly anybody boards or alights it's usage increases.
Llanfairfechan is a case in point. It's not significantly any more or less busy than Penmaenmawr (the older data has the two roughly level-pegging and my personal observation says that this hasn't changed much). However while both have grown significantly post-pandemic, Llanfairfechan now claims double the patronage of Penmaenmawr. It happens to be on the edge of the Llandudno Junction cluster, which means that Bangor-Llanfairfechan-Chester is a popular split for those returning on the same day.

Conwy however has grown dramatically since the pandemic and I don't think that I've ever seen a ticket split there, that's got to be down to increased tourist traffic. The establishment of a regular service rather than the patchy one which exists at present should act as a catalyst for further growth from May. Likewise Llandudno (branch terminus so splitting is impossible) has grown significantly.

The other station on the edge of the Llandudno Junction cluster is Dolgarrog. I've seen a few splits there too, but there is definitely quite a bit more local traffic following the withdrawal of most bus services on the route and the establishment of an official footpath over the river to the namesake village. However, there has also been healthy growth on many stations along the Conwy Valley and I'm not seeing those stations used as splitting points. Interesting to note that the more touristy destinations like Betws have had their best year on record, patronage at stations that see mostly resident traffic was higher in the 1990s before the school traffic was lost to road.

== Doublepost prevention - post automatically merged: ==

The Elizabeth line growth is so impressive. Not just the existing stations (Ilford, Romford - both flying) - but the new ones: Canary Wharf (15), Custom House (10), Woolwich (13.7) and Abbey Wood (12) - it's incredible.

Ealing and especially Hayes growth is massive too. Southall too. And Hanwell vs the past is impressive. West Ealing and Acton ML I thought would be higher.
Provide a decent service and people will use it.
 

Llandudno

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Llanfairfechan is a case in point. It's not significantly any more or less busy than Penmaenmawr (the older data has the two roughly level-pegging and my personal observation says that this hasn't changed much). However while both have grown significantly post-pandemic, Llanfairfechan now claims double the patronage of Penmaenmawr. It happens to be on the edge of the Llandudno Junction cluster, which means that Bangor-Llanfairfechan-Chester is a popular split for those returning on the same day.

Conwy however has grown dramatically since the pandemic and I don't think that I've ever seen a ticket split there, that's got to be down to increased tourist traffic. The establishment of a regular service rather than the patchy one which exists at present should act as a catalyst for further growth from May. Likewise Llandudno (branch terminus so splitting is impossible) has grown significantly.

The other station on the edge of the Llandudno Junction cluster is Dolgarrog. I've seen a few splits there too, but there is definitely quite a bit more local traffic following the withdrawal of most bus services on the route and the establishment of an official footpath over the river to the namesake village. However, there has also been healthy growth on many stations along the Conwy Valley and I'm not seeing those stations used as splitting points. Interesting to note that the more touristy destinations like Betws have had their best year on record, patronage at stations that see mostly resident traffic was higher in the 1990s before the school traffic was lost to road.

== Doublepost prevention - post automatically merged: ==


Provide a decent service and people will use it.
Perhaps the full introduction of the 197s has helped boost passenger numbers on the north Wales coast and Conwy Valley lines?

Assuming that the much improved north Wales coast timetable along with hourly Liverpool-Llandudno trains will actually be implemented in May 2026 then numbers should increase still further…?
 

deltic

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The Elizabeth line growth is so impressive. Not just the existing stations (Ilford, Romford - both flying) - but the new ones: Canary Wharf (15), Custom House (10), Woolwich (13.7) and Abbey Wood (12) - it's incredible.

Ealing and especially Hayes growth is massive too. Southall too. And Hanwell vs the past is impressive. West Ealing and Acton ML I thought would be higher.



I am curious on some of the tube interchange and delineation. Also ticketing.
Two examples - Queens Park shows zero interchanges which is clearly not true, and shows the busest pair as being Wembley Central - I would be positive that if NR only, that would be Euston. Similarly, Vauxhall shows zero interchanges (lunacy) and Wimbledon as the pairing, not Waterloo.

Do these in fact reference tube changes (e.g. Wimbledon to Vic line, Wembley Central LO onto Bakerloo at QP?) - any context here?
No one interchanges at Vauxhall between national rail services and few people travel from Vauxhall to Waterloo.
 

Stephen42

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I am curious on some of the tube interchange and delineation. Also ticketing.
Two examples - Queens Park shows zero interchanges which is clearly not true, and shows the busest pair as being Wembley Central - I would be positive that if NR only, that would be Euston. Similarly, Vauxhall shows zero interchanges (lunacy) and Wimbledon as the pairing, not Waterloo.

Do these in fact reference tube changes (e.g. Wimbledon to Vic line, Wembley Central LO onto Bakerloo at QP?) - any context here?
Yes, the station usage and origin destination flows are aiming to estimate NR usage only. Counts are not provided in this dataset for any underground only stations. Transferring to underground from NR counts as an exit/entry not an interchange. A change for this year (but hasn't impacted the examples you quote) is for contactless journeys between two NR stations with an underground leg in between is to count as two rail journeys so that origin/destination reflects how the rail network is used. This adds 16.5m passenger journeys across the national rail network.

From the previous years 2023/24 figure, around double the number of passengers went Wimbledon to Vauxhall (either to Victoria line or leaving the station entirely) than Vauxhall to Waterloo. Wembley Central can imagine people will take the first train and change if needed at Queens Park if they want the Bakerloo. Based on the LU station usage would be roughly one in seven Bakerloo users from that station ride a LO train then change (or vice versa for other direction) which sounds plausible.
 

Kingston Dan

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No one interchanges at Vauxhall between national rail services and few people travel from Vauxhall to Waterloo.
Well when I lived in SW London and worked at Vauxhall I often would go Vauxhall-Waterloo and then Waterloo - Kingston/Surbiton so I could get a seat. I also often went Waterloo - Vauxhall having got a fast train from Surbiton to Waterloo rather than wait 30 mins for the half hourly peak Hampton Court stopping service. There were quite a few fellow passengers doing the Waterloo - Vauxhall journey too. Not sure I've ever changed between national rail services at Vauxhall - but may have done as I have often taken the first suburban train out of Waterloo (or one where I could get a seat) and changed to a Kingston train at one of the intermediate stations up to Raynes Park.
 

Jaydubya

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Unsurprisingly, outer commuter stations, at least northwest of London, are up from last year but still below 2019-20 (percentages of 2024-25).

2019-202023-242024-25
Watford Junction8.44 mn (122%)6.48 mn (93%)6.94 mn
Hemel Hempstead1.89 mn (117%)1.44 mn (89%)1.61 mn
St. Albans City7.38 mn (111%)6.32 mn (95%)6.67 mn
Bedford3.87 mn (103%)3.25 mn (86%)3.76 mn
Milton Keynes Central6.94 mn (114%)5.56 mn (91%)6.10 mn
Aylesbury1.21 mn (134%)0.85 mn (94%)0.90 mn

The general trend's around eight journeys last year for every nine which were made in 2019-20, and around ten for every nine made in 2023-24.

I'd guess Bedford having fallen so little is due to EMR Connect having started, and Aylesbury due to Chiltern cuts (I could say people working at home, but I wouldn't expect St. Albans to be massively different there and that's had passenger numbers hold up better).
St Albans is the only one of these that is a tourist destination. Easy day out from London. I’ve done it!
 

Farigiraf

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Surely that also has originating / destination figures of zero as its interchange only?
The steam railway is not part of National Rail, so Island Line to IoWSR transfers are counted as exiting the station.

If you were to do a day trip from e.g. Sandown to Wootton, you'd buy a return to Smallbrook and then a separate ticket for the steam railway. This would count towards the entries/exits stats, rather than the interchange stats. 8978 people made this connection last year - that's around 45 passengers per day if you divide by approximately how many days a year the station is open.
 

The exile

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The steam railway is not part of National Rail, so Island Line to IoWSR transfers are counted as exiting the station.

If you were to do a day trip from e.g. Sandown to Wootton, you'd buy a return to Smallbrook and then a separate ticket for the steam railway. This would count towards the entries/exits stats, rather than the interchange stats. 8978 people made this connection last year - that's around 45 passengers per day if you divide by approximately how many days a year the station is open.
True - hadn’t thought of it that way, even though it’s still purely a statistical quirk. Anyway, I presume that the parish /administrative area in which Snallbrook Junction lies does have a population so the point is moot.
 

H F Stephens

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Ashington had 130,630 passengers; assuming that can be counted as a third of the year (it was slightly less than four months, but I'd guess the initial opening shortly before Christmas to have been busier than normal), that's around 400,000 entries and exits per year. I know the Northumberland line hasn't been struggling for passengers, but that's less than I'd have expected given that Redcar Central and Hexham are at that mark and Morpeth at 622,000 (up from 519,000, which I really wasn't expecting).

Overall numbers for Newcastle have gone up a lot though (8.82 mn in 2019-20 and 9.15 mn in 2023-24 to 10.55 mn; +20% / +15%), whilst Sheffield's up 9% from last year and only up 2% from 2019-20.
Newcastle and Morpeth should both be seeing origin and destination increases from Lumo, whose services began in 2021.

Newcastle will also be seeing some effect (in addition to that associated with CrossCountry) from splitting between Lumo and other operators there, for overall journeys which will generally require split tickets, as opposed to splitting merely offering a cost saving to the ‘savvy’.
 

DDB

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In another possible example of "build it and they will come" although it is building a service rather than infrastructure. Spondon which used to have a peak time only service but has now gone to every 2 hours with peak extras. The passenger numbers have gone from 8 thousand to 47 thousand.

It will.be interesting to see what happens next year as from next week it is going hourly including Sundays whereas at the moment there is no Sunday service at all.
 

The exile

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Newcastle will also be seeing some effect (in addition to that associated with CrossCountry) from splitting between Lumo and other operators there, for overall journeys which will generally require split tickets, as opposed to splitting merely offering a cost saving to the ‘savvy’.
Although for the “Lumo” splits, the usage figures are at least semi genuine as passengers will be using Newcastle station (even if only as an interchange rather than as a destination)
 

paulmch

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Another fantastic year for Corby where numbers are now up to 600,000, or roughly double the plateau that was reached before the introduction of EMR Connect. Wellingborough's numbers are also back to pre-Covid levels, suggesting that the fire and brimstone predictions when the Intercity calls were removed haven't come to pass!
 

Snow1964

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Massive growth in South West, some examples from fabulous Jupp map and data

Examples of averaging growth per year over about 25 years
Pinhoe 16.25%
Clifton Down 9.19%
St Earth 9.00%
Worle 8.36%
St Ives 7.56%
Crediton 7.55%
Dawlish Warren 7.32%
Keynsham 6.72%
Cam and Dursley 6.15%
Falmouth Town 5.96%
Bridgewater 5.52%
Torre 5.47%
Frome 5.28%
Tiverton Parkway 5.22%
Par 5.11%
Barnstaple 4.96%

If these rates continue could be needing 30+% more capacity in 4-5 years, but project Churchward (or whatever it is formally now called) probably won't deliver until 6-7 years, so what will be interim solution?

 
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