Understand from staff working at EY that several supervisor/management roles are up for redundancy as they are cutting costs which are not helped by staff asking for a 10% wage increase in the latest talks for next year and 'apparently' the latest temsa is only temporarily branded for EY and expected to move to proctors at some point, morale seems extremely low in the local bus and coaching department.
From what I’ve heard, they’ve actually made some real strides recently by bringing in industry professionals who genuinely know how to run bus operations. It’s a big shift after a period where, frankly, the tail was wagging the dog — leading to those long spells of labour shortages and inefficiencies.
Drivers used to comment about there being three or four people in the control room “supervising” while services were still being lost. It gave the place a sort of “traditional” feel, with more people involved in operations than the bigger groups tend to have — and in some ways that worked — but it clearly wasn’t sustainable. The current management seem to be focusing on getting back to basics and building a structure that actually delivers.
As for the claim that “morale has never been so low,” I’ve heard that line throughout my lifetime in the industry — and now in retirement too! There are always a few disruptors who “hate the job” but, despite a buoyant labour market, never actually leave. Instead of voting with their feet, they stay put and spread negativity. Meanwhile, around 95% of the workforce just get on with it — they come to work, enjoy what they do, have the odd niggle, and live their lives.
Interestingly, it’s often those same malcontents who are first in line to apply for supervisor or management roles. There’s almost a theory in that: some people are driven less by wanting to improve things and more by wanting control or validation. In the end, the people who truly keep the wheels turning are the ones who quietly take pride in doing the job well.