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Forthcoming changes to National Rail Conditions of Travel

CrankyBot

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Feels like it's getting gradually more difficult for railstaff and customers, gonna love this in the ticket office soon enough...
Also feels as if they're trying to villainise the ticket offices to go for round 2 of closing them...
 
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redreni

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I have now been given some of the specific wording that will be in the new version of the NRCoT.

It is my understanding that I've been given this information - and I am posting this here - to allow forum members the opportunity to comment, discuss and raise any concerns. The following observation is mine: if anyone thinks they may have spotted a way of interpreting any of the text quoted below that is more favourable to passengers than the authors might intend, please think carefully when posting here at this stage, as the wording could yet be tightened up.

I understand the conditions relating to refunds are not expected to take effect until April (which I assume is to give retailers time to implement new policies should they wish, or indeed if they are required to), but everything else that has been mentioned will be introduced before the end of the year. Likely at the end of November. Quotes below are taken directly from the new edition of the NRCoT, obviously it could still change between now and publication, but this is the current wording in the new NRCoT.

Regarding the changes to buying on board the wording is:


6.1 You must hold a valid Ticket or authority to travel for the journey you intend to make before you board a train unless at the time, one of the following circumstances applies at the station you depart from:

6.1.1 There were no facilities for the issue of the Ticket you require or other authority to travel either because there was no Ticket office open or a self-service Ticket machine was not in working order, or would not accept your only available method of payment (card or cash); or
6.1.2 There was a notice at the station permitting you to start your journey without a valid Ticket; or
6.1.3 An authorised person gave you permission to travel without a valid Ticket. This includes: where the station is staffed, and you are specifically permitted to board a train service by an authorised member of staff, or you have received a written notice or heard an audible announcement to this effect; or
6.1.4 You have a disability and Ticket purchasing arrangements at the station where you started your journey were not accessible to you.
In these cases, you must buy an appropriate Ticket to complete your journey as soon as you are reasonably able to. This should either be onboard from a member of the train staff – or else as soon as you leave the train and before you exit the station at your destination.

If you do so, the price of the Ticket you purchase will be the same as if you had bought a Ticket at the station from which you first departed, including any Railcard discount to which you are entitled. If you do not, the Train Company is entitled to consider that you have boarded without a valid Ticket and take action in accordance with Condition 9.

6.2 In any circumstances other than those set out at 6.1 above, in the event that you purchase a Ticket after you board a train (either onboard the train using an internet service or upon arrival at your destination station) the Train Company is entitled to treat any such Ticket as an invalid Ticket and take action in accordance with Condition 9 accordingly.
(Emphasis added)

Regarding the changes to excesses on board:


9.5 Where you:

9.5.1 are using a Ticket that is correctly dated but restricted for use at a range of times other than the service on which you are travelling (this does not include Tickets which are valid only on a specific timed train service or train services); or

INFORMATION: Clause 9.5.1 includes Tickets such as Off-Peak and Super Off-Peak Tickets but it does not include Advance Tickets. If you travel on a train service or services outside the booked itinerary for which your Ticket was issued you will be treated as if no Ticket were held unless the circumstances of clause 9.4 apply.

9.5.2 break your journey when you are not permitted to do so;
you will be charged the difference between the fare that you have paid and the lowest price Ticket that is valid for the train you are using.

Condition 9.5 does not apply in any other circumstances. In such cases, if your Ticket is not valid for the journey you intend to take, you must, before you commence your travel, either purchase a new Ticket or, (where the terms and conditions of the Ticket you hold allow), exchange or excess it for a ticket that is valid for the service you wish to use.

The condition which allows the recovery of costs is below:


9.3 If you are unable to present a valid Ticket when asked or do not pay the whole sum requested by the Train Company when challenged, the Train Company may follow up with you (in writing or otherwise) to seek payment or recovery of unpaid sums and may bring civil proceedings and/or in some cases, a criminal prosecution. The Train Company shall be entitled to recover its costs of this follow up (including claim or prosecution costs) from you whenever such costs are incurred. The sum claimed will not exceed the actual costs of such follow up steps taken.

The wording in relation to Crossrail/Elizabeth Line break of journey is:


16.5 Tickets valid for travel across London using Transport for London services do not entitle you to break your journey on London Underground, the Elizabeth line between London Paddington and Stratford and between London Paddington and Abbey Wood and/or the Docklands Light Railway, unless your Ticket is a Season Ticket or a travelcard covering the Zones in which you are travelling.

Finally on the routeing guide:


13. The Routes You May Use

13.1 Your Ticket may show that it is valid only on certain train services, such as those of a particular Train Company, or on trains travelling via a certain route or routes. If no specific route or Train Company is shown, then (subject to any time restrictions for the type of fare you have purchased) it will be valid on:

13.1.1 any direct train service between the stations shown on your Ticket; or

13.1.2 as shown on an itinerary presented by the journey planner on www.nationalrail.co.uk or from a Licensed Retailer in connection with the purchase of a Ticket and/or including the relevant restrictions applying to that Ticket.
INFORMATION: You can also go online to check the National Routeing Guide data which supports Journey Planners at www.nationalrail.co.uk/travel-information/routeing-guide.

INFORMATION: The National Rail Journey Planner lets you select any specific journey and allows you to include specific locations you wish to travel through. It will display valid Tickets for your chosen journey alongside the train times.

13.3 If you are using a Zonal Ticket, which allows travel within a defined geographic area, you may travel on trains which take any route within the zone or zones shown on the Ticket.

13.4 If you travel beyond the destination shown on the Ticket, you will be treated as having joined the train without a valid Ticket for the additional part of your journey. Condition 9 sets out what may happen if you travel without a valid Ticket.
(13.2 appears to be missing so perhaps some re-numbering of Condition 13 is going to happen between now and publication).
 

Starmill

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The retailer should be applying common sense when determining if a ticket has actually been used or not, not simply going off the presence of a scan record.

Scanned does not mean used. I have had to remind colleagues of this on occasion.

It may mean asking the customer for a bit more information about what actually happened, but you can't just act like a robot when evaluating these things.
I can attest to this one being true as Adam has emailed me personally on this subject :lol:

In that case, a fat finger error led to the wrong ticket being purchased. I was luckily able to pay again for the correct one and received a refund for my mistake as it was communicated right after I bought the ticket and Trainsplit.com allows these corrections to be made if the error is identified immediately (I'd bought the wrong ticket while standing to the side of the gateline, tried to scan in with it, been immediately rejected, looked down at the ticket and then noticed my mistake).

It would be very silly to refuse refund requests such as this one where the train has already departed, even if it's notified by the customer within the "fat finger error" time limit.
 

KirkstallOne

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Ah yes I meant what excess should you be charged. That is the only penalty for breaking your journey where not permitted is it not?
The Leeds-York line via Harrogate is rather notorious for Penalty Fares being issued when an excess should be charged as many people get the cheaper advance tickets and board short. A tiny percentage get their PFs overturned by quoting chapter and verse in their appeals. Seems these changes are going to align the NRCoT with the RPIs de facto behaviour, clearly some devilish passengers have been getting away with it for far too long!

On the wider subject, this all seems somewhat at odds with the findings of the ORR review and platitudes from ministers about simplifying ticketing and ensuring honest passengers aren’t penalised. As always, I am humbled by the depth of knowledge on these forums as to the full implications so I am mainly observing the discussions with interest.
 

MrJeeves

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My main gripe with the supposed wording of the Elizabeth Line break of journey rules is that "Tickets valid for travel across London" is rather generic.

I suspect the "intention" was to remove break of journey for journeys using Elizabeth Line with a maltese cross, but the wording might also prevent you using tickets without one which are valid by virtue of the shortest route.
 

Quincy

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if you're using a combination of tickets, as long as each ticket is issued before your train calls at the station where you change from one ticket to another, I suspect you'd be fine. Unless anybody is aware of cases over in disputes where people have been in hot water over this?
Whenever I’ve extended journeys (in either England, wales and Scotland) I’ve never had any bother about it. Just pay the price of the ticket. I’ve also been allowed off peaks, railcard discounts ect aswell when I’ve asked.
 

furlong

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Some of these ideas seem to have come from the same place as the Timetable Of The Day (and to answer the previous poster, yes it did get deleted because as anyone could have told them it was impractical). Some of what's written there doesn't even make logical sense in English!

They really do need to undergo a basic legal review to sort out such errors as much of that indeed looks very amateur and unenforceable and some may even have the opposite effect to that intended!

For example, the routeing guide exists to define *routes* NOT *schedules*. The clue is in its name. The authors fail to appreciate the difference, even though the section is headed "the routes you may use" it now only allows you to travel on specific schedules. Goodbye break of journey. Goodbye only using a portion of your ticket or changing your plans after you've already begun travelling. If the NR website isn't sophisticated enough to display what you're trying to do, now you simply can't under the contract. If the website is down at the time you purchase your ticket from an old-style TVM and your journey involves a change of train, there are now NO routes you can use and your ticket has no contractual validity! So in other words, when the NR website goes down, they must now turn off all the non-journey-planner TVMs in the country, and every station ticket office and guard who sells a ticket MUST issue an itinerary (which you are contractually obliged to stick to) with every ticket sale - until such time as the website comes back up. An Anytime has now contractually turned into an Advance!

This misguided change removes an enormous amount of validity from existing tickets and in many circumstances people will be left with no validity on portions of their tickets. What about passengers without web access at the time of purchase? Consequently it'll basically be an unenforceable "joke" term - you can't in reality mandate use of incomplete and unreliable computer systems in a consumer contract like that - and so in practice I'd argue the clause would be deemed unenforceable and its real effect is that of eliminating the routeing guide and leaving us with any route that seems reasonable based only on whatever's printed on the ticket. Passengers will be able to argue it wasn't possible to check the specific schedule, what they did seemed reasonable to them given the remaining terms of their contract and that would be the end of it. Currently that doesn't happen because it is the Routeing Guide that has primacy and that (in theory at least) exists outside of any particular computer implementation of it.

They MUST leave in 13.1.3 that says the National Routeing Guide determines the routes. To remove that is to invite chaos! They attempted this before and back-tracked. Why go through this all over again?

And that shortest route thing was always silly - remember that assertion when this first came in that passengers want to travel on the shortest route by distance when of course they really want the quickest route by time - but it's now so deeply embedded into the system and everything has been developed around it that I fear removing it will cause quite unnecessary turmoil (breaking perfectly sensible journeys). It really doesn't need touching after being there now for decades - if it ain't broke don't fix it.


(It might be worth starting a separate thread on some of these changes to discuss improvements.)

Even 9.3, which ought to be the least contentious, is clumsily drafted.
 
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dasfvzcx

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In regards to Break of Journey on the Elizabeth Line, how do we think this will practically apply to Liverpool Street/Moorgate.

What if the journey/itinerary/ticket comes in via the National Rail Station, and the journey continues westward on the Elizabeth Line.

What happens if you (try to) enter at the Moorgate entrance for the Elizabeth Line? I know from experience right now they're already funny about it, I guess they'll be even funnier.

To me, it doesn't sound like a Break of Journey, just an alternative route, but I'm not sure the rules say anything on the matter (do such cases of accessing a train station from inside another happen outside London?).
 

Bletchleyite

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My main gripe with the supposed wording of the Elizabeth Line break of journey rules is that "Tickets valid for travel across London" is rather generic.

I suspect the "intention" was to remove break of journey for journeys using Elizabeth Line with a maltese cross, but the wording might also prevent you using tickets without one which are valid by virtue of the shortest route.

It also appears to remove the right to end early when crossing London on the Underground (as that was formerly on that condition, I believe). Could it be to support the provision of barcode acceptance, so this would only need to be provided at mainline interchange stations?

== Doublepost prevention - post automatically merged: ==

I can find no way of reading this except as a deliberate intention to remove the Routeing Guide from contractual validity.

It's an overhead to maintain it for a very small number of users, so I'm not overly surprised.
 

crablab

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Removing the Routeing Guide from the contract would be a big shift. Historically that was provided as a way for people to calculate valid routes themselves; this being before the widespread use of online journey planners. An anachronistic inconvenience for RDG these days, I suspect, but a retrograde step which should be resisted. The Routeing Guide provides a level of introspection into the otherwise obtuse fares system, and if it ceased to be contractually valid (and published) then we'd be entirely reliant on whatever journey planners spit out.
Quoting my post from earlier - I agree with @furlong here. Removing the Routeing Guide is the most problematic part of the proposed wording @redreni has shared.

As he says, it's also rather odd as it would remove all validity except that explicitly sold to you in an itinerary. That surely can't be the intention, otherwise the clauses related to excesses would be entirely superfluous.

I wonder if RDG/DfT have decided they no longer wish to publish the Routeing Guide going forward, and this is a step towards deprecating it entirely? Perhaps considered 'surplus to requirements' now that an Advance is the preferred ticket type for everything. That would surely be the most corrosive change since privatisation, which introduced the Routeing Guide.

Since it's still possible to buy tickets from TVMs without journey planners, how do they envisage people using those tickets? Will it become 'any reasonable route', since the Routeing Guide is no longer contractually applicable? One cannot suggest that a ticket bought from a TVM is entirely invalid, so how will 'reasonable route' be arbitrated?

It also appears to remove the right to end early when crossing London on the Underground.
Yes. It will be interesting to see what the new TfL T&R (which presumably need to be published) says about this. Currently its very explicit that 'Maltese Cross' ticket holders make end their cross-London transfer early at any Zone 1 station.
 

Bletchleyite

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Quoting my post from earlier - I agree with @furlong here. Removing the Routeing Guide is the most problematic part of the proposed wording @redreni has shared.

As he says, it's also rather odd as it would remove all validity except that explicitly sold to you in an itinerary. That surely can't be the intention, otherwise the clauses related to excesses would be entirely superfluous.

I wonder if RDG/DfT have decided they no longer wish to publish the Routeing Guide going forward, and this is a step towards deprecating it entirely? Perhaps considered 'surplus to requirements' now that an Advance is the preferred ticket type for everything. That would surely be the most corrosive change since privatisation, which introduced the Routeing Guide.

Since it's still possible to buy tickets from TVMs without journey planners, how do they envisage people using those tickets? Will it become 'any reasonable route', since the Routeing Guide is no longer contractually applicable? One cannot suggest that a ticket bought from a TVM is entirely invalid, so how will 'reasonable route' be arbitrated?

I'm really confused by this interpretation. It clearly means to me that a ticket is either valid against the route for which it was purchased or via the route of any itinerary you can get from the NRE site (so just the latter if bought from a TVM without a planner). I can't see how this interpretation can come from a section that is headed Routes and so clearly has no implication on time of day or actual itinerary.

The bigger concern about routes is that they can be confusing (so the loss of on board excessing is bad) and the loss of it being in writing that a more expensive ticket is valid via a cheaper route, which I wouldn't mind if you could easily obtain zero fare route excesses, but despite having tried I have never encountered a member of staff willing to issue me one and I doubt that will change.
 

Watershed

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Even 9.3, which ought to be the least contentious, is clumsily drafted.
It's far worse than that. I can't see how it's possibly an enforceable term, being buried pages into a set of conditions that nobody could reasonably be expected to read.

Note how there's no requirement for the costs to be reasonable or to be in proportion to the scale of the irregularity. And it's completely up to a TOC to determine whether to investigate, and if so how deep to go.

We can predict that this will now be cited by TOCs to try and recover arbitrary costs in cases such as this:

In fact, it may well be a change precipitated by the fact that some TOCs realised they were on shaky ground to try and recover made-up admin fees.

In regards to Break of Journey on the Elizabeth Line, how do we think this will practically apply to Liverpool Street/Moorgate.

What if the journey/itinerary/ticket comes in via the National Rail Station, and the journey continues westward on the Elizabeth Line.

What happens if you (try to) enter at the Moorgate entrance for the Elizabeth Line? I know from experience right now they're already funny about it, I guess they'll be even funnier.

To me, it doesn't sound like a Break of Journey, just an alternative route, but I'm not sure the rules say anything on the matter (do such cases of accessing a train station from inside another happen outside London?).
It's not a break of journey but I agree that it may be problematic. In practice most such tickets would probably work the barriers anyway. If they have a Maltese cross, Moorgate is also a recognised cross-London interchange station so the barriers should accept it. Similarly with a zonal ticket.

Personally speaking I think this bit of the change is just there to legitimise the policy most TfL staff have already tried to apply on the ground, based on TfL's inaccurate staff guidance.

Yes. It will be interesting to see what the new TfL T&R (which presumably need to be published) says about this. Currently its very explicit that 'Maltese Cross' ticket holders make end their cross-London transfer early at any Zone 1 station.
I understand that the person who wrote T&R left TfL (possibly retirement) so I don't think it's going to get published again unless someone else takes up the baton.

And I doubt that it will result in a wholesale change of TfL policy. Just a change to the recourse people will have if they are denied re-entry.

Since it's still possible to buy tickets from TVMs without journey planners, how do they envisage people using those tickets? Will it become 'any reasonable route', since the Routeing Guide is no longer contractually applicable? One cannot suggest that a ticket bought from a TVM is entirely invalid, so how will 'reasonable route' be arbitrated?
The argument would be that it's still valid on a direct train (and most people make journeys that just involve a direct train). Alternatively one can look at a journey planner such as NRE to see what itineraries comes up.

However, it's clear they haven't thought through how this is compatible with concepts like break of journey which journey planners generally don't support.

I don't think the intention is to de-contractualise the Routeing Guide - the "non-contractual" INFORMATION boxes are used for several things that are clearly intended to provide contractual definitions in other places. But they have gone about it in just about the least clear way possible. It may well be the first step in abolishing a public-facing Routeing Guide.
 

Haywain

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It's an overhead to maintain it for a very small number of users, so I'm not overly surprised.
The very small number of users includes most of the ticket retailers, so there would be very little to be saved as websites still need to be told what they can sell.
 

Watershed

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The bigger concern about routes is that they can be confusing (so the loss of on board excessing is bad) and the loss of it being in writing that a more expensive ticket is valid via a cheaper route, which I wouldn't mind if you could easily obtain zero fare route excesses, but despite having tried I have never encountered a member of staff willing to issue me one and I doubt that will change.
The whole point of that provision is that you don't need an excess - because the more expensive fare is already valid via the cheaper route.

== Doublepost prevention - post automatically merged: ==

The very small number of users includes most of the ticket retailers, so there would be very little to be saved as websites still need to be told what they can sell.
The underlying data feed will clearly still be maintained, but it's a question of whether they keep the public-facing text version of that in perpetuity.
 

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The very small number of users includes most of the ticket retailers, so there would be very little to be saved as websites still need to be told what they can sell.

Could this not be changed to become some sort of data feed rather than a public website, and its mechanisms potentially changed away from maps?

== Doublepost prevention - post automatically merged: ==

The whole point of that provision is that you don't need an excess - because the more expensive fare is already valid via the cheaper route.

That is now of course no longer a provision, and journey planners do not respect it and never have done.

Notably another side effect of this could be argued to be that it would no longer be the case that one can rely on the textual version of restriction codes where they are looser than the planner implementation (such as all WMT Super Off Peaks with connections)? I refer here to the "a connecting service can be used to complete a journey begun at a valid time" thing which planners cannot implement.

To be fair pretty much every case of this needs fixing by changing the most expensive fare to ANY PERMITTED, but the chance of the railway doing something sensible like that is minimal.

Or as an easier fix that right (more expensive via cheaper route) should be added to the Conditions.

The underlying data feed will clearly still be maintained, but it's a question of whether they keep the public-facing text version of that in perpetuity.

Exactly.
 
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AlterEgo

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It looks like the right to change of route excesses onboard has been removed entirely and now you will be treated as having boarded the train without a ticket. So, PF, prosecution or a new ticket.
 

Bletchleyite

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It looks like the right to change of route excesses onboard has been removed entirely and now you will be treated as having boarded the train without a ticket. So, PF, prosecution or a new ticket.

Yes, correct. It sort of removes the contractual right to those excesses at all, doesn't it? Because that Condition was what made them contractually available rather than just offered as part of the ticketing offering like other excesses bar time and break of journey (which remain entitled).
 

Watershed

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It looks like the right to change of route excesses onboard has been removed entirely and now you will be treated as having boarded the train without a ticket. So, PF, prosecution or a new ticket.
Yep, which makes little sense when time-based excesses are still available and it is now less clear than before what route restrictions actually mean - since it's unclear whether you can refer to the Routeing Guide to validate the use of the "split route" principle.
 

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Yep, which makes little sense when time-based excesses are still available and it is now less clear than before what route restrictions actually mean - since it's unclear whether you can refer to the Routeing Guide to validate the use of the "split route" principle.

If you mean "where you have a geographical route on a ticket you can use routes to it and then routes from it", that's implemented into planners.
 

Watershed

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If you mean "where you have a geographical route on a ticket you can use routes to it and then routes from it", that's implemented into planners.
Not in my experience. They first filter by overall permitted routes for the journey and then further filter out journeys that fail to comply with the required via/avoid locations encoded in the electronic data defining the route code/restriction.
 

Bletchleyite

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Not in my experience. They first filter by overall permitted routes for the journey and then further filter out journeys that fail to comply with the required via/avoid locations encoded in the electronic data defining the route code/restriction.

I wonder if different ones are implemented differently? I definitely remember starting a thread on here asking why a geographically routed ticket* was sold to me via a route that I didn't think was permitted and the explanation was that this had been implemented. Fairly sure it was Trainline (as I use that for on the day purchases as I like the UI and no fee is charged then) so it'll be all the ones derived from it too.

* Bletchley to Warwick route Coventry, if I recall. I didn't think this was valid via Birmingham based on using the maps (and it was cheaper than the same ticket type to Birmingham itself**), but because Permitted Routes from Coventry go via Birmingham (even though ones from Bletchley don't) it was issued as an itinerary and thus contractually valid regardless of anything else.

** I don't overly care if this loophole is closed, as there are cheaper ways anyway :)
 
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AlterEgo

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Yes, correct. It sort of removes the contractual right to those excesses at all, doesn't it? Because that Condition was what made them contractually available rather than just offered as part of the ticketing offering like other excesses bar time and break of journey (which remain entitled).
True, although I suspect they will still be offered at ticket offices.
 

Bletchleyite

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True, although I suspect they will still be offered at ticket offices.

I don't think they will stop issuing them either. But the issue is that if you're boarding at a station with only a TVM, you'd be potentially prosecuted or PFed because you didn't buy a valid ticket from that TVM - so you would only be able to excess if you could actually get to an open booking office. That's a serious problem, particularly if the option to refund the ticket and buy a new one on the day is also planned to be removed*.

All this of course contributes to making Advances more, not less, flexible than walk up tickets if one changes one's plans at the last minute. I wonder if this is in part intended to encourage their sale?

* It wouldn't be hard to bring walk-ups in line with Advances and allow rebooking to a different day/route rather than refund on the day, though - if fraud is that high, I would be inclined to push for that option because it gives you most of the flexibility needed while reducing fraud potential and avoiding the ludicrous situation of Advances being more flexible in some ways than walk-ups.
 
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Tetchytyke

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Even 9.3, which ought to be the least contentious, is clumsily drafted.
It's appallingly badly drafted. I suspect deliberately so.

I have no intention of doing their job for them by shredding the wording to pieces, but the wording of that condition has more holes than a colander and is likely to actually increase their administrative burden.
 

Bletchleyite

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It's appallingly badly drafted. I suspect deliberately so.

I have no intention of doing their job for them by shredding the wording to pieces, but the wording of that condition has more holes than a colander and is likely to actually increase their administrative burden.

It seems just to have been written to back up what is current practice anyway, avoiding allegations that such practice is breach of contract.
 

Tetchytyke

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It seems just to have been written to back up what is current practice anyway, avoiding allegations that such practice is breach of contract.
Definitely. But it's been done very badly. So badly, in fact, that it doesn't actually back up the current practice. If anything, it undermines it.
 

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Update 23 Oct 2025: Proposed new wording posted here.

I am reliably informed, by multiple sources, that changes are going to be made to the NRCoT over the next few months. Posting in this section as most of the changes mentioned below relate to fares, routeing and ticketing in one way or another.

This will be in two phases, one to take place before the end of the year and the next around April next year. There are quite a few changes, but I'm able to summarise a few that seemed quite key below. I believe there are quite a lot of other wording changes and similar but these were the ones that stuck out.


  1. There is a new condition which will explicitly clarify that buying a ticket after boarding (including online) will be considered an invalid ticket and therefore the rules for travelling without a valid ticket would apply.
  2. There is going to be a change that means instead of it being about your preferred method of payment (cash or card) now if you want to pay by cash it has to be your only method of payment (obviously how they would know this I don't know!).
  3. Permit to Travel also appears to have been deleted entirely, and now it refers to Promise to Pay only. Particularly in the conditions dealing with Penalty Fares, where it now explicitly says you must get a Promise to Pay. But it also doesn't reference only where you want to pay by cash. So is the intention that now you can obtain a promise to pay and pay by card on board (as you could with a Permit to Travel)?
  4. Change of Route Excesses can no longer be bought on board without penalty. The conditions have been amended to remove the reference to using a route which the ticket is not valid on as being one of the circumstances you can pay the difference in fare. Instead, it explicitly says you must excess it before you commence travel. This seems problematic as take the example of someone with London to Exeter Via Taunton ticket, if they use that via Honiton the excess payable is £0 (so staff are usually extremely reluctant to issue it) but under this that person would seem to be treated as if they had no ticket at all!
  5. There is a new condition which explicitly allows TOC to recover their costs in taking action civilly or criminal up to but not exceeding their actual costs in taking such action. It will be interesting to see how they justify random round numbers as not exceeding the actual costs incurred!
  6. Break of Journey is explicitly prohibited on the Elizabeth Line using Single/Return tickets between London Paddington and Stratford and between London Paddington and Abbey Wood. Though there is still no definition of what a Break of Journey is...
  7. The conditions dealing with the routes you can use have also had some tweaks made to them. One thing is that any itinerary shown by NRE or a licensed retailer in connection with a buying a ticket is now considered a permitted route, which is probably a good thing overall. Though, the reference to the shortest route always being permitted has been deleted.
  8. That being said the Routeing Guide itself has now been consigned to an "Information Box" which allegedly were only ever intended to provide "non-contractual" explanations so, er, the Routeing Guide is no longer a part of the contract maybe?
  9. Conditions relating to refunds have also been changed and, excluding refunds due to disruption, you must request your refund before the ticket becomes valid for travel instead of the current situation where you can request a refund up to 28 days after expiry of the ticket. There is also an explicit warning that applications for a refund that are considered fraudulent will be investigated and could be subject to prosecution.
(By the by if anyone has a full copy of the changes being made, by all means DM me).

I think the changes regarding tickets bought after boarding and cost recovery are definitely of concern. I actually wonder a little bit if those are entirely compliant with unfair contract terms under the Consumer Rights Act? After all it feels like it creates quite an imbalance between the parties to the contract that the NRCoT represents!
The bit about payment by cash seems incompatible at best and directly contrary at worst to recent Government initiatives about ensuring customers in the most general sense can pay by cash. Methinks the media and politicians will be all over that if it goes ahead.

The change of route.excess proposal is also an issue. Saying that it can only be done at a ticket office while closing more of those down or at least reducing their hours.... What could possibly go wrong....
 

AlterEgo

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It seems just to have been written to back up what is current practice anyway, avoiding allegations that such practice is breach of contract.
This is precisely what is happening. The Conditions keeping up with current malpractice by choosing to back it up rather than properly rethink and draft a solid contract.
 

Bletchleyite

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The change of route.excess proposal is also an issue. Saying that it can only be done at a ticket office while closing more of those down or at least reducing their hours.... What could possibly go wrong....

To be fair if we move nationally to single fare pricing (even if the option of returns remains at twice the single) there is far less need for excesses provided you can refund a walk-up fare on the day and buy another via the desired route...ooops! :)
 

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