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Passenger rage???

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strange6

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Really funny with the guard today - he nearly lost it! Waiting for the road at Stockport and at least 8 people came up to him asking him if 'this was the Southport train' even though a great big illuminated sign above him said 15:22 Southport calling at .......
He did his job politely enough but he always ended up pointing at the electronic board above him as good enough to say 'can't you read, sir?' and you could tell with his face what he was thinking.
Do other guards find this a little bit annoying when the information regarding destination of the train is so readily available?
Another frequently occuring event I see when the guard comes around checking tickets is the number of times they come across people on the wrong train. Quite often it's a destination where the train can go via two routes. You certainly notice a change of tone in some guards' voices when they tell the poor unfortunate passenger that they're on the wrong train and to change at so and so!
 
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yorksrob

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I had a similar experience recently asking the driver whether the train was going to the destination I required at Leeds.

Now normally, I am more than capable of reading the destination board, and on this occasion the board was indeed showing the destination I expected it to. What was unusual though was that I'd arrived to find the other passengers walking off the train and milling about in an apparent state of confusion (they're usually waiting in the train), so naturally when the driver came along I asked him if the train was going to the destination stated on the board. Needless to say, I was directed to look at the destination board in the manner stated above :lol:
 

Greenback

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Many passengers are either unable to read, unable to comprehend simpel information that is presented to them, or far more likely, simply seeking reassurance so as to avoid the implications of an error in the CIS systems.

I often feel such an urge for confirmation myself, although I always manage to suppress it.
 

185

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Railway Lobotomy: A term given to passengers who upon entering railway premesis, suddenly experience a zipping sound where the top of the head opens and the brain floats out, and upwards into the sky

(not to be confused with)

Railway Manager: Never had a brain to start with
 

Mojo

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Railway Lobotomy: A term given to passengers who upon entering railway premesis, suddenly experience a zipping sound where the top of the head opens and the brain floats out, and upwards into the sky

(not to be confused with)

Railway Manager: Never had a brain to start with
Wait one minute... we have staff on here unhappy with complaints from passengers when paying customers are dissatisfied with the manners and attitudes of staff; yet you make a comment like this without any provocation or providing any reasoning for it? Complaints about generalisation of staff attitudes, yet you do exactly the same thing with managers. Hardly a fair comment.
 

trentside

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Although I'm not staff, I seem to get asked this question quite often!

If I'm feeling a little cruel I occasionally add: "Well I certainly hope it is!" onto my answer. Sometimes gets a laugh, other times the person looks even more confused than before...
 

Blindtraveler

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Railway Lobotomy: A term given to passengers who upon entering railway premesis, suddenly experience a zipping sound where the top of the head opens and the brain floats out, and upwards into the sky

(not to be confused with)

Railway Manager: Never had a brain to start with
i do know what you mean - my work involves dealing with joh public in a hospital based customer care roll and the punters often leav there common sense behind in the taxi that brought them but one thing I wil say, from experience, it aint always polite to tell m so.


 

rail-britain

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a great big illuminated sign above him said 15:22 Southport calling at .......
He did his job politely enough but he always ended up pointing at the electronic board above him
On this route are there a mix of rolling stock?
Sometimes passengers are used to a specific type but at weekends different types are used
Equally, people who don't normally travel by train on a daily basis often travel at weekends, sometimes they have not travelled for many years, so can be completely unaware of all the signs and displays!
 

Dai.

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To jump swiftly to the passengers defence here, I often ask if the train coming in on the platform is the one I want just for an authorised response from a member of staff even if the sign is above them.

I have been tricked by the signs before in the past, at Crewe and I do not trust them 100% anymore.

As I don't know what is in the staffs job description, I assume that part of it is to aid customers with questions they may have, as all companies want to have a good customer reputation, no matter how many times they get asked it a day.
 

CosherB

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Before all you rail employees get too complacent, here's a true story of what happened to me some years ago on flying a light aeroplane home from the Cotswolds and having to do the last bit by train.

Sometimes, even the driver, never mind the guard, doesn't know where the train is headed.

What chance the hapless passenger?

The flight up from Kemble had been ‘scraping the cloud base’, but that wasn’t a problem until the Midlands, where the general base was lower and there were isolated clumps much lower – increasing from about 10 % ‘no go’ to about 60% in the space of about 10 miles, most going almost all the way down to the ground (we were only at about 2000 feet). We overflew Wolverhampton Business Airfield (WBA) in ‘difficult’ conditions, which we (ever the optimists) expected to lift any moment. It rapidly got worse, solid cloud to the ground ahead and to the sides with ‘sucker gaps’ between. We are VMC only and didn’t fancy an aerial maze challenge with no guarantee of a solution, so we did a 180 and called WBA for a join. It was about 18:30 and they were closed, but the police helicopter on the ground answered and gave last known wind and runway in use.

As we taxied in we noted a Piper Arrow with 2 people unloading luggage. After we’d parked on the apron, the pilot of the Arrow jogged across to us and asked if we had a taxi organised. I explained that we had nothing organised at WBA, were bound for Manchester Barton, hadn’t expected to be here, and had descended from the sky for want of better options. “I’ve just arrived from Bournemouth with my mum in the Arrow” he said. “I’d offer you a lift to Wolverhampton station, but my car is only 2-seat. I’ll phone my dad. My parents live close by”. We considered staying in a local hotel, but we had no change of clothes, and no guarantee that the weather would be any better tomorrow (it wasn’t , as it happened). Getting home seemed the best plan.

It turned out our saviour was one of a family of PPLs (Private pilots) determined to help fellow PPLs in trouble. Good Samaritan PPL Dad arrived about 20 minutes later to drive us to Wolverhampton – no small distance. I got on my mobile (WAP can be useful!) to check train times. I live in Wilmslow from where my wife could pick us up and drive us to Barton to collect our cars, and at 19:30 there was a direct train from Wolverhampton to Wilmslow. If we missed that, we’d be in for a long wait, a train to Manchester, and a taxi from there to Barton.

Our Good Samaritan delivered us to Wolverhampton station at exactly 19:30, would accept no payment for petrol, so we expressed sincere thanks and legged it for the platform.

No train. Apparently there had been a fire down the line; trains were late, or diverted. We were advised to watch the indicator boards for our now delayed train, which was shown due in 20 minutes but might be later or at a different platform. So we went back to the booking office and bought tickets.

20 minutes later, a train arrived at the advertised platform – Stafford, Crewe, Wilmslow, Manchester Airport, Manchester Piccadilly. I had my doubts; I was expecting some sort of Virgin cross-country train, but this was a First North Western local train. But it was at the correct platform, at the correct time, and advertised to stop at the correct stops. So we boarded.

Once underway, the guard appeared asking to see tickets. “What time do we arrive at Wilmslow?” I asked, so I could give my wife an ETA. “This train doesn’t stop at Wilmslow,” he said. “Monday to Friday it does, but Saturday it routes Stafford, Stoke, Macclesfield, Manchester Piccadilly”. I explained about the platform destination indicator, and he said that things were a tad chaotic tonight, and the train we wanted was probably a Virgin train travelling close behind this one. “No problems. Next stop is Stafford; hop out and ask the guy in the red Virgin jacket for the Wilmslow train. It’ll be right behind”.

So as we drew to a stop in Stafford I did just that.
“When is the next train to Wilmslow?”
“You just got off it”
“But the guard said this train’s routing via Stoke, not Crewe”
“Not according to my sheet” said Red-Jacketed Virgin man.
The guard arrived.
“This train’s routing via Crewe, isn’t it?” asked RJVM.
“No. Via Stoke” says guard.
Impasse. And by now there is a sizable group of interested passengers around us – some hoping for a Stoke-Macclesfield routing, others for a Crewe-Wilmslow routing.
So I said “I’ll ask the driver”, and walked up to the front of the train followed by the Guard, RJVM, and the other passengers, made a ‘lower your window please’ gesture to the driver, and asked “are you routing via Crewe, or via Stoke?”

“Good question” he says. “My chitty says we’re going via Crewe, the Guard’s says via Stoke. Hang on. I’ll check”.
He picks up the phone handset in his cab and consults ‘Control’. After a lengthy conversation, he announces, “We’re going via Crewe”.
Chris, my scouse fellow Chippy pilot immediately responds “would you like to phone a friend?”

So we re-boarded, but I still wasn’t sure we were Wilmslow bound until we’d passed Norton Bridge Junction, where we’d have turned right if we’ been headed for Stoke. At Crewe, I was able to give an ETA to my wife, who met us at Wilmslow station 15 minutes later and drove us to Barton so we could return home with our cars.

Next day we took a 172 to try to retrieve SL, but hit bad weather at Nantwich and had to turn back. It wasn’t until the Wednesday that Chris managed to fly her home.

Is anyone running our railway system? My impression from this episode is that the guys at the sharp end are doing their best, despite the best efforts of those ‘running’ the railway. But hey, it was a good laugh!
 
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NotScheduled

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Many passengers are either unable to read, unable to comprehend simpel information that is presented to them, or far more likely, simply seeking reassurance so as to avoid the implications of an error in the CIS systems.

I often feel such an urge for confirmation myself, although I always manage to suppress it.

I think this is exactly the case, particularly for people that dont travel often and would rather be certain than do the wrong thing. It can be quite confusing for a newcomer to trains. Even mores when the train is there a while before departure, people might wonder if it's the previous train that is about to go (and not on the CIS) or the one they think it is.

Not to mention the amount of times CIS systems have failed and shown completely the wrong things or things have suddenly changed at last minute.

For people that do such travel frequently, it becomes second nature and obvious, but for those that are not confident and travel irregularly, I can understand why they want to make sure.
 

Greenback

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Yes, but it's not just new or infrequent travellers! I had the urge to check that I was boarding the 1316 to Shrewsbury when in Swansea on Friday, even though it said Shrewsbury on the blind, the platform display and the recorded announcements!

I travel most days and I was 100% certain that it was the 1316, yet I had to choke back my question to the guard whow as standing by the door!
 

CarterUSM

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Part and parcel of the job. It has never irritated me whatsoever, people sometimes just want a little reassurance.
 

trainophile

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On a vaguely related matter, can someone please tell me why for some trains on the departure board the platform number is flashing? Is it because the train is already in situ, or does it indicate a platform change from a previously indicated one?

A poster above mentions Crewe. I find it a nuisance to have to walk the length of the platform on one side or the other to find a departure board for all services and not just the next one to leave from the platform I'm on. When I was new to rail travel I sometimes legged it over the bridge, frantically looking for info when I knew I only had about 12 minutes connection time, only to discover I was on the right side of the tracks before, so had to leg it back again. They seem to have mounted the departure boards in the most inobvious locations that they could find.

At Chester the Virgin service to Euston via Crewe & MK is often shown as departing from Platform 1, so people are milling around on that one, while the train has actually already arrived at Platform 3B. I'm wise to that one now too, but for an infrequent traveller it all adds to the confusion. Last time I used that service the pre-departure announcement on the train apologised for the confusion and assured people that this was indeed the 11.35 to Euston.

Of course I accept that last minute changes are a factor outwith the control of the station staff, so I assume there is a valid reason when this happens and it isn't just to confuse us!
 

transmanche

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Not to mention the amount of times CIS systems have failed and shown completely the wrong things or things have suddenly changed at last minute.
I think nearly everyone must have a CIS failure story. So even regular travellers will doubt the CIS if something 'doesn't feel right'...
 

trainophile

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I rather like the way on the underground Merseyrail stations sometimes they announce that the electronic system is out of operation so please check the destination on the front of the train! It all adds to the fun :lol: .
 

Minilad

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I don't mind passengers asking me where a train is going but what annoys me is when I give them the info and they walk straight off and ask someone else. Happens more often than you think
 

NotScheduled

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It's also particularly important on splitting trains, as you really don't want to end up at the wrong location. I've been on splitting trains (via Salisbury splitting to Exeter, Bristol, Salisbury only) and the station announcement and CIS display, the on-train automated announcement telling people where to go for what and the on-train announcement and screen display of where it was going were all different (be both at the front 3 and back 3 for Bristol) and none of them making particular sense (how do you have halves of the train on a 9 carriage train?). Nobody else on the train knew what was going on, so I asked the guard and he said to ignore all that, and that the first 3 were for Exeter, the next for Bristol and the last 3 terminating at Salisbury. So I followed his advice and ignored the scares of the system telling me I'd get sent to Exeter where I was.

Given how many people were running around panicking or looking confused in the carriages that then terminated at Salisbury or quickly got off as soon as they could from my carriages once the train went on after the train split, I'm guessing they've now learnt the lesson from trusting the automated systems! I certainly did, but was glad to be on my way in the right direction... Since then, I do try to double check
 

strange6

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On this route are there a mix of rolling stock?
Sometimes passengers are used to a specific type but at weekends different types are used
Equally, people who don't normally travel by train on a daily basis often travel at weekends, sometimes they have not travelled for many years, so can be completely unaware of all the signs and displays!

Nup. On a Sunday, it's always a 150 working the Stockport - Southport route. And more often than not, it's the very same unit at the very same time! :)
--- old post above --- --- new post below ---
Part and parcel of the job. It has never irritated me whatsoever, people sometimes just want a little reassurance.

Very true and a very professional attitude if you don't mind me saying! :)
 

CarterUSM

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Very true and a very professional attitude if you don't mind me saying! :)
Not at all, and thank you.:) The way I see it, I wouldn't care for my mother to recieve cheek for a simple request, and I find that contempt generally breeds contempt.



 

RichmondCommu

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I think its worth pointing out here that without passengers (and freight customers) there would be no railway and no jobs. To coin a phrase don't bite the hand that feeds you. A question that seems obvious to you may not be to the customer. Despite paying thousands each year for a season ticket i will put up with a lot but i draw the line at rudeness!
 

strange6

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Nup. On a Sunday, it's always a 150 working the Stockport - Southport route. And more often than not, it's the very same unit at the very same time! :)
erm... no, it can be pacers as well

I bow to your knowledge, but I always get the 13:26 from Appley Bridge to Stockport (and the 15:22 from Stockport to Southport) and it's nearly always the same unit! :) I very rarely see a pacer working this line on a Sunday)
 

taxidave

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Yesterday evening the information board at Wolverhampton showed my train, the 19.17 to Plymouth as departing from platform 3, I stood and watched as the signal at the end of platform 4 turned to green and wondered what was coming into that platform and then I saw a Voyager approaching the platform at the same time as they announced that the 19.17 for Plymouth would now depart from platform 4 !!
Now my mate and I are both 70 years old not very agile and we had to mount stairs, cross the bridge and then descend another set of stairs, we just about made the train before it departed. The most annoying thing was the train staff said that it always went from that platform.<(
 

175001

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The best one that winds me up is at Blackpool North, when people always ask "Do you stop at Preston?" I never lose it but what I've done in the past is get a blank peice of paper and write "We call at Preston" on it and stick it on the window. They still asked tho :P
 

Yew

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Couple of things me

First time I got a train from Lincoln to Nottingham Train said leicster on the front! Never seen that before as the local route to Nottingham always terminated there.


Some from Worksop. There is a 6:55 ish service to Lincoln. That goes via Nottingham. And a 7:14 to Lincoln on via Retford. Bot show Lincoln on the front. Got me a bit confused first time that happened



Another time a pacer was late. And a 158 came into the station. Said Leeds on the front not Lincoln. I was being optimistic and hoped all the pacers had been scrapped. And almost walked on it ( Leeds and Lincoln aren't too dissimilar. Rape illy if it's lcoln abbreviated. ).
 

trentside

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First time I got a train from Lincoln to Nottingham Train said leicster on the front! Never seen that before as the local route to Nottingham always terminated there.

Some from Worksop. There is a 6:55 ish service to Lincoln. That goes via Nottingham. And a 7:14 to Lincoln on via Retford. Bot show Lincoln on the front. Got me a bit confused first time that happened

The majority of trains from Lincoln to Nottingham continue to Leicester and thus show Leicester on the destination blind. The trains are shown on the CIS as going via Nottingham, and are announced as such on the train though.

The Northern service to Sheffield however is usually just shown as it's final destination - Adwick. This causes a great deal of confusion for non-regulars and unless they leave the train, the guard and driver have to answer numerous queries on where the train is actually going. This isn't helped by the under provision of CIS equipment on Platform 5 where this service usually departs from.
 

Matt Taylor

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Whilst in Woking today a Desiro went past with 'Hounslow Via Brentford' on the external monitors despite the fact it was a semi-fast to Waterloo and going nowhere near either Brentford or Hounslow, so it's no wonder passengers get confused!
 

merlodlliw

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Many passengers are either unable to read, unable to comprehend simpel information that is presented to them, or far more likely, simply seeking reassurance so as to avoid the implications of an error in the CIS systems.

I often feel such an urge for confirmation myself, although I always manage to suppress it.

A few years ago when I went to Cardiff twice a week or so on the train,I used to catch the 1720 back(Holyhead), although the boards put it as platform one, often it arrived on platform 2, once the boards said platform zero, then an ATW person on Platform one flagged his arms,shouting platform 4,ignore the boards,mad scramble of course, So if it looked ,not right, id ask, reason being the world & its mother used this train as a local service, if you were not at the doors, no seat. I also used to be able to guess where the train stopped, 158/175 to get at the doors.
Also if anyone leaves platform zero at Cardiff, then goes to platform 4, you have to show your tickets for the 2nd time in the queue, to get to the main
station platforms,as zero is like an outside halt. The man who flagged his hands was waiting at the entrance shouting North Wales train straight through to 4 ignore the ticket check-in. As for the by ling robot announcers, zero was still being called, until some one shut them up.

Happy Days

Bob
 
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